Misaki Tomino
4-5-9,Yagumo,Meguro-ku,Tokyo
Summary
Achieved goal with perseverance and processed planing act by skill of negotiation and adjustment, notably at UC Card Co,. Ltd.,where I led the pioneering EMV 3D Secure implement project for Acquirer ,issuer and client in Japan.
Overview
17
17
years of professional experience
3
3
Certifications
2
2
Languages
Work History
DX Planning Associate
Resona Holdings.Inc
11.2022 - 08.2023
- Built procedure and business flow regarding to card fraudulent and chargebacks for internal
Team Leader
Paygent Co,Ltd.
10.2021 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Designed and conducted a training plan for outsourcing contract staffs which helped digital transformation to be progressed.
Risk Control Associate
UC Card Co,Ltd.
11.2016 - 09.2021
- Managed and processed the project for introducing EMV 3D Secure into acquirer and issuer system as well as merchants,which was the first intoroduced case in Japan.
- Encourage merchants to deal with mitigating fraud transaction according to "Amendment Installment Sales Act".
- Awarded 4 times-Contributed to merchant's fraud transaction mitigation.
Sales Representative Chief
UC Card Co,Ltd.
01.2013 - 10.2016
- Acquired merchants to be introduced credit card system as well as expanding sales of existed ones.
- Awarded 3 times- 2 times rewarded as top sales record and 1 time as contributed to improve internal environment.
Sales Representative
UC Card Co., Ltd.
01.2009 - 09.2013
- Acquired merchants through cold calling, networking, and relationship building.
- Awarded 1 time reward as top sales.
- Worked as FTE from Adecco Staffing and promoted FTC of UC Card Co., Ltd..
Sales Representative
Osaka Gas Business Create Co., Ltd.
03.2008 - 12.2008
- Worked as FTC from NTT Data Management Service Corporation.
- To sell mobile phone for business,including placed orders and managed to delivery
Sales Representative
Recruit Co.,Ltd.
01.2007 - 02.2008
- Worked as FTC from Recruit Staffing Co.,Ltd.
- Obtained a new client by cold calling -Average goal achievement 91%
Sales Development Representative
Recruit HR Marketing Co.,Ltd.
01.2007 - 03.2007
- Worked as FTC from Recruit Staffing Co.,Ltd.
- Developed potential client by walk-in sales.
Education
Bachelor of Arts - Sociology
Kansai University
03-2006
Skills
Decision-making
Project management
Problem-solving abilities
Client engagement
Relationship building
Certification
TOEIC 755
Timeline
DX Planning Associate
Resona Holdings.Inc
11.2022 - 08.2023
Team Leader
Paygent Co,Ltd.
10.2021 - 10.2022
TOEIC 755
06-2021
Risk Control Associate
UC Card Co,Ltd.
11.2016 - 09.2021
Certified Creditor
10-2016
Certified Personal Information Handling Supervisior
10-2014
Sales Representative Chief
UC Card Co,Ltd.
01.2013 - 10.2016
Sales Representative
UC Card Co., Ltd.
01.2009 - 09.2013
Sales Representative
Osaka Gas Business Create Co., Ltd.
03.2008 - 12.2008
Sales Representative
Recruit Co.,Ltd.
01.2007 - 02.2008
Sales Development Representative
Recruit HR Marketing Co.,Ltd.
01.2007 - 03.2007
Bachelor of Arts - Sociology
Kansai University
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