Mirai Chikamori
Dulwich Hill, Sydney
Summary
Motivated and detail-oriented tourism and hospitality professional with strong experience coordinating travel services, customer relations, and student support. Background in hospitality and event coordination, with hands-on experience delivering excellent customer service in fast-paced environments. Passionate about providing exceptional customer experiences to a diverse clientele, utilising effective communication skills, and team collaboration to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Tour Coordinator
JTB Australia
Sydney
05.2023 - 03.2025
- - Coordinate and arrange travel services for FIT clients, including accommodation, transport and tours.
- Communicate with suppliers, such as hotels and local tour operators, to confirm bookings and negotiate rates.
- Support sales and marketing initiatives related to FIT products and services, and maintain client records while managing and supporting BPO and booking systems accurately.
- Maintained client records and managed BPO and booking systems accurately.
- Managed hotels and activities invoices by reviewing billing details and resolving any discrepancies
Student Liaison
Griffith University Japan Society NAKAMA
Brisbane
01.2022 - 12.2022
- Well communicate with committee to create social events (i.e. International Student Services, social dinners, career assistance) that elevates student experience.
- Assist committee to find businesses to provide student discount for university students.
- Increased association member compared to 2021 sharing our value and withdraw their excitement for this association at Griffith market.
Food and Beverage Attendant
Marriott International Hotel
Brisbane
01.2022 - 12.2022
- Managed the inventory of the flagship store that receives more than 150 customers daily, requiring exceptional customer service, dispute resolution, and time management.
- Served as first point of contact and helping customers with queries and complaints in person and over the phone.
- Managed quality control and liaised with chefs to ensure quality of product is consistent.
- POS operation, cash handling and reconciliation.
- Oversee new staff training.
- Provide personalised recommendations of tourist attractions to customers that will elevate their travel experience.
Student Representative
International Student Services
Brisbane
01.2022 - 12.2022
- Planned and taught a semester long academic program for 100 Japanese exchange students to help them successfully integrate into their Australian life from international student aspects.
- Planned and taught a semester long academic program for Australian Japanese learning students at Griffith University that was commended by Griffith language faculty, attributing a 95% pass rate.
- Supported and became translator for international students when they struggle with communicate with other students in English.
Education
Bachelor of International Tourism and Hotel Management - Tourism and Hospitality Management
Griffith University
Brisbane01.2022
Bachelor of International Tourism And Hotel Management - Tourism and Hospitality Management
Griffith College
Brisbane01.2021
Some College (No Degree) -
Impact English College
Brisbane01-2020
High School Diploma -
Kanto International Senior High School
Shibuya03-2018
Skills
- Interpersonal communication
- Written communication
- Teamwork
- Problem solving
- Time management
- Travel coordination
- Booking management
- Supplier negotiation
- Sales support
- Inventory management
Accomplishments
- Destination Marketing. Analysed and created a tourism destination presentation with a group of 3 backed by academic sources. Discussed ways to increase tourism to the destination presented succinctly that will assist business decision making processes.
- Destination Management. Collected information and conducted in-depth analysis on chosen tourism destination to discuss long-term tourist sustainability. Then crafted a report that is backed by academic sources that was well praised by the academic team.
- 2022 – Received ‘Best Cultural Club’ award as part of the NAKAMA executive team.
Activities
2022 – Involved with Clubs at Griffith Committee to provide suggestions on how to improve student experience at Griffith.
Languages
Japanese
First Language
English
Proficient (C2)
C2
References
- Jacqline Au Pham JTB Australia HR +61 468 643 013
- Takayo Matsumoto JTB Australia FIT Manager matsumoto_t.au@jtbap.com
Timeline
Tour Coordinator
JTB Australia
05.2023 - 03.2025
Student Liaison
Griffith University Japan Society NAKAMA
01.2022 - 12.2022
Food and Beverage Attendant
Marriott International Hotel
01.2022 - 12.2022
Student Representative
International Student Services
01.2022 - 12.2022
Bachelor of International Tourism and Hotel Management - Tourism and Hospitality Management
Griffith University
Bachelor of International Tourism And Hotel Management - Tourism and Hospitality Management
Griffith College
Some College (No Degree) -
Impact English College
High School Diploma -
Kanto International Senior High School
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