Minoru Toyoda
Enterprise Technology Services APAC Manager
Oganedaira,Japan
Summary
Dedicated professional with history of leadership, planning, organizational skills built during a career in technology at Bloomberg. Experienced in leading and developing cross-regional support teams with a focus on customer experience and efficiency. Looking to expand knowledge as well as add value leveraging my experience in new areas.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Enterprise Technology Services Manager
Bloomberg L.P.
Chiyoda-ku, Tokyo
08.2019 - Current
- Established relationships with various Product areas and Sales in order to align strategy with the business
- Implemented process and tools for teams to effectively manage their schedules to ensure coverage while ensuring delivery of projects
- Successfully streamlined the tagging of SDSK and ADSK ticketing systems for consistent data analysis of work
- Managed the organizational transition of merging CIS and ETO
Electronic Trading Operations APAC Manager
Bloomberg L.P.
Chiyoda-ku, Tokyo
08.2015 - 07.2019
- Partnered with ENG stakeholders to develop key team members to build internal tools to improve support efficiency
- Established relationship with FIX/BH ENG to upskill the team and increase collaboration on projects
- Successfully piloted and implemented hybrid roles combining Electronic Trading Implementation and Electronic Trading Support teams
- Managed the integration of Market Connectivity into Electronic Trading Operations as interim global manager
- Managed the London team as interim EMEA manager
Electronic Trading Support Tokyo Team Leader
Bloomberg L.P.
Chiyoda-ku, Tokyo
06.2013 - 07.2015
- Represented the APAC team in global calls for alignment and escalation
- Oversaw daily operations to ensure high levels of productivity, coverage, and client satisfaction
- Developed team communications and information for meetings
- Established relationships and agreed process with Electronic Trading Implementation to improve project handovers on go-live
Electronic Trading Support Tokyo Representative
Bloomberg L.P.
Chiyoda-ku, Tokyo
02.2012 - 05.2013
- Actively listened to customers to understand the issue in order to analyze the problem for timely resolution or proper escalation
- Ensured coverage of all Japanese language inquiries
Global Technical Support Representative / TL
Bloomberg L.P.
Chiyoda-ku, Tokyo
07.2009 - 02.2012
- Ran the Bloomberg Technical Training Certification for customer Market Data (Rep)
- Managed relationship on major accounts such as Deutsche and Mitsubishi UFJ in Tokyo for support escalations and service reviews (Rep)
- Represented the APAC team in regional and global calls for alignment and escalation (TL)
- Ran Customer Service for Japan clients to Japanese coverage representatives globally (TL)
- Ensured the service quality of the team and handled customer escalations (TL)
Global Technical Support Tokyo Intern
Bloomberg L.P.
Chiyoda-ku, Tokyo
07.2008 - 06.2009
- Actively listened to customers to understand the issue in order to analyze the problem for timely resolution or proper escalation
Technical Support Representative
Fusion Network Services K.K.
Chiyoda-ku, Tokyo
09.2002 - 08.2005
- Provided English technical support for internet connectivity and email client support for retail customers
- Created and translated internal troubleshooting documentation
Education
No Degree - Biology (Marine Science) & Clinical Psychology
Boston University
Boston, MA, USA 09.2002 - 04.2003
Bachelor of Arts - American Studies & EU Studies
International Christian University
Mitaka-shi, Tokyo, Japan 09.2005 - 06.2009
High School Diploma -
Northfield Mount Hermon School
Northfield, MA, USA 09.2007 - 06.2009
Skills
People Management
Incident Management
Stakeholder Management
Project Management
Customer Support
Technical Support
Financial Information eXchange (FIX) Protocol
Timeline
Enterprise Technology Services Manager
Bloomberg L.P.
08.2019 - Current
Electronic Trading Operations APAC Manager
Bloomberg L.P.
08.2015 - 07.2019
Electronic Trading Support Tokyo Team Leader
Bloomberg L.P.
06.2013 - 07.2015
Electronic Trading Support Tokyo Representative
Bloomberg L.P.
02.2012 - 05.2013
Global Technical Support Representative / TL
Bloomberg L.P.
07.2009 - 02.2012
Global Technical Support Tokyo Intern
Bloomberg L.P.
07.2008 - 06.2009
High School Diploma -
Northfield Mount Hermon School
09.2007 - 06.2009
Bachelor of Arts - American Studies & EU Studies
International Christian University
09.2005 - 06.2009
Technical Support Representative
Fusion Network Services K.K.
09.2002 - 08.2005
No Degree - Biology (Marine Science) & Clinical Psychology
Boston University
09.2002 - 04.2003