Minjoo Lee
Previously DCM Banker
Tokyo,13
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Analytics (User Support)
Bloomberg L.P.
01.2023 - Current
- Assisted in the development of user documentation to facilitate self-help resources for endusers.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Managed high-volume ticket queues, ensuring prompt attention and timely resolution of all requests.
- Provided remote assistance through screen-sharing technology, enabling swift resolutions without requiring an onsite presence from support staff.
Associate
JP Morgan Securities
03.2019 - 09.2021
- Implemented data-driven decision-making strategies, improving overall business performance.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Analyst
SMBC Nikko Securities
03.2016 - 03.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
- Queried databases for information needed for report processing.
- Generated reports detailing findings and recommendations.
Portfolio Manager
Korea Investment Real Asset Management
05.2022 - 12.2022
- Developed and presented proposals for new investments.
- Designed and maintained financial models to identify and measure risks.
- Evaluated potential alternative investments such as private equity funds or hedge funds as part of a broader effort to diversify client portfolios.
- Optimized asset allocation for improved returns with thorough market research and analysis.
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
Education
Bachelor of Arts - Economics
Keio University
Tokyo, Japan 04.2001 -
Skills
- Delivery Management
- Technical documentation development
- Hardware diagnostics
- Active Listening
- Multitasking
- User Training
Certification
[Area of expertise] License - [Timeframe]
Timeline
Analytics (User Support)
Bloomberg L.P.
01.2023 - Current
Portfolio Manager
Korea Investment Real Asset Management
05.2022 - 12.2022
Associate
JP Morgan Securities
03.2019 - 09.2021
Analyst
SMBC Nikko Securities
03.2016 - 03.2019
Bachelor of Arts - Economics
Keio University
04.2001 -
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