MINATO GOTO

Objective:To leverage my expertise in creating engaging spaces and develop innovative business ventures from concept to execution.

Experience:

Project Manager & Design Lead

• Successfully managed and delivered three projects within first year, overseeing each phase through to final handover.
• Transitioned to focusing on spatial concept development and design direction in latter half of the first year, emphasizing a cohesive, people-centered approach.

New Business Lead - Employee Benefits Service

• Launched an employee benefits service as a new business within first year, aligning with background in office space design to create added value for clients.
• Served as the business lead, directing strategy and operations to establish the new service as a key offering within the company.

Skills:

• Project Management
• Spatial Concept Development
• Design Direction
• New Business Development & Leadership

As a Partner Manager in the Digital Experience division, I built relationships, drove business growth in Japan, and sold Adobe Experience Cloud solutions like Marketing Automation and Content Management System. I also localized the partner program, ensuring alignment with local requirements. These experiences developed my skills in partner management, sales, and cross-cultural collaboration, contributing to Adobe's success in Japan.

• Created detailed reports highlighting partnership successes, challenges, opportunities for growth, contributing valuable insights for company strategy development.
• Increased the partner acquisition pipeline, a key KPI, by 240% compared to pre-appointment levels.

As a former Apple Store sales professional, I excelled in selling and delivering memorable experiences to customers in both 2C and 2B sales. The pandemic further honed my skills in delivering seamless omnichannel buying experiences. Additionally, my experience as a merchandising representative enhanced branding strategies and customer experiences in specific D2C contexts.

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.