Minami Hase
Undergraduate Student
Urayasu 4-2-11,Chiba, Japan
Summary
Knowledgeable and experienced with customer services, and has delivered multitasking abilities by responding to emergencies while researching for solution. Good at communication and working in new environment, by actively seeking for problem and solving it.
As a student experienced as an intern at luxury industry, I have understanding with E-commerce and Consumer Engagement. I also studied and completed Operation & Supply Chain and Retail & Customer Experience for INSIDE LVMH Certificate. Additionally, I also worked as Venue Operator during Tokyo Olympic 2020. These experienced allowed me to cultivate my passion for always looking out for new solutions and inspirations. I wish to further advance my knowledge, and acquire new skills in the future.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
E-Commerce and Consumer Engagement
MHD Moet Hennessy Diageo
Tokyo, Japan
01.2022 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Created plans and communicated deadlines to complete projects on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Supported operation of E-commerce with consumer's data management and analysis
- Developed strong understanding of market change by COVID-19
Call Center Operator
The Japan Institute for Educational Measurement, Inc
Tokyo, Japan
04.2020 - Current
- Delivered customer service to customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to major emergencies occurred in exam centers that had the potential to affect service and company brand.
- Learned and maintained in-depth understanding of educational measurement technologies that the employer offers.
Venue Production Assistant
Olympic Broadcasting Services
Tokyo, Japan
07.2021 - 08.2021
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Worked with supervisors and team members to understand operation of large-scale events within limited timeframe.
- Worked as a translator between English-speaking supervisors and local Japanese workers. Additionally, by understanding the opinion of both sides, suggested solutions that could resolve the problem while translating.
Education
Bachelor of Arts - Japan in East Asia
The University of Tokyo
Tokyo, Japan 09.2019 - Current
Skills
INSIDE LVMH Japan Student Ambassador
undefinedAccomplishments
IB Diploma Programme - 39 points
IELTS - 8.0
Timeline
E-Commerce and Consumer Engagement
MHD Moet Hennessy Diageo
01.2022 - Current
Venue Production Assistant
Olympic Broadcasting Services
07.2021 - 08.2021
Call Center Operator
The Japan Institute for Educational Measurement, Inc
04.2020 - Current
Bachelor of Arts - Japan in East Asia
The University of Tokyo
09.2019 - Current
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