MIKA TOBE
Shinagawa-ku
Summary
Developed skills in fast-paced, client-focused environment, looking to transition into new field. Demonstrates ability to manage projects and deliver quality results, utilizing skills in [specific hard skill] and [another specific hard skill]. Committed to leveraging expertise to drive success in new and challenging role.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager
Accenture Japan Ltd
04.2022 - Current
- Participated as an Warehouse Management expert
- Managed and motivated employees to be productive and engaged in work.
Application Designer
Accenture Japan Ltd
05.2022 - 06.2023
- Involved in the conceptual and requirements specification phases of a B2B Industrial Supply Distribution Warehouse Management System project
- Role: Application Designer
- Team members:6
Technical sales and support
Raritan Japan Inc.
09.2021 - 03.2022
- Provided as a technical support to resolve issues for customers who purchased PDU and KVM from Raritan.
Venue Technology Manager for Softball/Baseball Venues
The Tokyo Organising Committee of the Olympic and Paralympic Games
04.2019 - 09.2021
- Planning and implementing3 competition Venues for technology part, such as OMEGA/statics system, Olympic Broad Cast Services, and competition data network
- Managed and controlled IT vendors with various cultural backgrounds and installed competition venue
- Contributed to settle issues which would be show stoppers to make Olympic Games Venue from existing stadium with various solutions
- Trained newly joined Venue Technology managers to take over2 Venues
IT Service Desk Team Lead
Pasona Tech, Inc.
02.2018 - 03.2019
- Managed2 IT service desk members
- Supported500 Windows PCs and users
- Administrated Network, Active Directory based on Windows2012 and Google Workspace
- Contributed team reputation with user from “Helpless” to “Supportive”
IT Infrastructure Engineer
Pasona Tech, Inc.
06.2017 - 01.2018
- Act as a Tier2 support Microsoft Windows2016 Server, Microsoft Exchange Server2016
- Diagnose, resolve and document incident tickets
- Train and support limited experience Engineer how to investigate or solve incidents
E-book issue coordinator
Atlas21, Inc.
01.2016 - 05.2017
- Controlled and coordinated electronic book editing.
Editor
Freelancer
04.2015 - 05.2017
- Supported the publishing of4 books as an editor
- Wrote web articles for a travel agency and an IT company
WMS System Analyst
DHL Supply Chain Ltd.
04.2006 - 03.2015
- Contributed to the scheduled completion of10 plus projects of various types of warehouse management system projects including Manhattan Associates WMS as a WMS implementation specialist and implementation team lead
- Validated business and technical requirements and parameters
- Implemented and configured WMS
- Managed system tests and supported user acceptance tests
- Coordinated integration tests with customers
- Supported accurate communication between Japanese warehouse business teams and foreign IT companies and customers
- Specific Details: Sep2013 – Jan2014
- Involved in Retail Customer Warehouse Management System Implementation Project
- Role: WMS Implementation team lead
- IT team members:5 from India, China and Japan
- WMS: Manhattan Associates SCALE
WMS Implementation Specialist
DHL Supply Chain Ltd.
09.2011 - 02.2012
- Involved in Retail Customer Warehouse Management System Implementation Project
- Role: WMS Implementation Specialist
- IT team members:15 from Europe, India, China and Japan
- WMS: Manhattan Associates SCALE
WMS Implementation Specialist
DHL Supply Chain Ltd.
11.2010 - 09.2011
- Involved in Car manufacture Customer Parts Warehouse Management System Implementation Project
- Role: WMS Implementation team – Japanese lead
- IT team members:5 from Europe, India, China and Japan
- WMS: Manhattan Associates WMOS
System Analyst
DHL Supply Chain Ltd.
04.2009 - 07.2009
- Involved in Transportation System Implementation Project
- Role: System Analyst
- IT team members:10 from Europe, U.S.A and Japan
WMS Implementation team Japan side Lead
DHL Supply Chain Ltd.
11.2007 - 03.2008
- Involved in Software Company Customer Warehouse Management System Implementation Project
- Role: WMS Implementation team Japan side Lead
- IT team members:3 from Europe, Malaysia and Japan
- WMS: Manhattan Associates SCALE
WMS Implementation Specialist
DHL Supply Chain Ltd.
01.2007 - 09.2007
- Involved in Retail Customer Warehouse Management System Implementation Project
- Role: WMS Implementation Specialist
- IT team members:12 from Europe, India, China and Japan
- WMS: Manhattan Associates WMOS
IT System Analyst
DHL Supply Chain Ltd.
05.2006 - 12.2006
- Involved in Germany Manufacture Customer Parts Warehouse Management System Implementation Project
- IT team members:6 from Europe, Singapore and Japan
- WMS: On-premises
IT System Analyst
PMT Guam Corporation INC.
11.2003 - 04.2006
- Administrated all IT related devices, including Windows PCs, LAN and WAN networks, AS/400 and Twinax terminals for the largest Japanese travel agency in Japan
- Designed and built networks for a newly opened office
- Contributed to the scheduled completion of the opening of a head service desk project
Training Administrator – Software Engineering Training Advertising
Mamezou Co.,Ltd.
02.2003 - 10.2003
- Administrated training courses.
Data Center Technician
Adecco Ltd.
08.2002 - 01.2003
- Built monitoring process for broadcast streaming on the Internet
- Monitored broadcast streaming as a24/7 data center member
IT Technical Trainer Assistant Manager
Hitachi, Ltd.
04.1991 - 03.2002
- Provided Microsoft University training to Hitachi customers
- Developed training courses about Windows, Active Directory, LAN and TCP/IP
- Mentored new employee for two years until promotion
- Managed Windows training team
Sales Associate
Fujitsu Marketing, Ltd (Fujitsu Business System, Ltd)
04.1989 - 03.1991
- Involved in the sales of PCs to government agencies.
Education
Bachelor of Arts - English and American Literature
Aoyama–Gakuin University
01.1989
Skills
- 2 years and5 months of experience as a Technology Project Lead for the installation of Tokyo2020 Olympic and Paralympic Games venues, which involved managing multiple IT vendors and working with various stakeholders
- 2 years of experience as IT service desk team lead
- 8 years of experience in Manhattan Associates WMS IT project life cycle: Requirement analysis, operational documents design, project scheduling, systems implementation, and system testing/QA/rollout/support
- 2 and a half year of experience as an IT representative for a company located in Guam which involved managing IT vendors who only speak English
- 12 years of experience as an information technology related trainer
Content writing
Certification
- Project Management Professional (PMP), Project Management Institute,2023
- Test of English for International Communication (TOEIC),820,2022
Language
Native speaker of Japanese
Communicative proficiency in English.
Timeline
Application Designer
Accenture Japan Ltd
05.2022 - 06.2023
Manager
Accenture Japan Ltd
04.2022 - Current
Technical sales and support
Raritan Japan Inc.
09.2021 - 03.2022
Venue Technology Manager for Softball/Baseball Venues
The Tokyo Organising Committee of the Olympic and Paralympic Games
04.2019 - 09.2021
IT Service Desk Team Lead
Pasona Tech, Inc.
02.2018 - 03.2019
IT Infrastructure Engineer
Pasona Tech, Inc.
06.2017 - 01.2018
E-book issue coordinator
Atlas21, Inc.
01.2016 - 05.2017
Editor
Freelancer
04.2015 - 05.2017
WMS Implementation Specialist
DHL Supply Chain Ltd.
09.2011 - 02.2012
WMS Implementation Specialist
DHL Supply Chain Ltd.
11.2010 - 09.2011
System Analyst
DHL Supply Chain Ltd.
04.2009 - 07.2009
WMS Implementation team Japan side Lead
DHL Supply Chain Ltd.
11.2007 - 03.2008
WMS Implementation Specialist
DHL Supply Chain Ltd.
01.2007 - 09.2007
IT System Analyst
DHL Supply Chain Ltd.
05.2006 - 12.2006
WMS System Analyst
DHL Supply Chain Ltd.
04.2006 - 03.2015
IT System Analyst
PMT Guam Corporation INC.
11.2003 - 04.2006
Training Administrator – Software Engineering Training Advertising
Mamezou Co.,Ltd.
02.2003 - 10.2003
Data Center Technician
Adecco Ltd.
08.2002 - 01.2003
IT Technical Trainer Assistant Manager
Hitachi, Ltd.
04.1991 - 03.2002
Sales Associate
Fujitsu Marketing, Ltd (Fujitsu Business System, Ltd)
04.1989 - 03.1991
Bachelor of Arts - English and American Literature
Aoyama–Gakuin University
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