Mika Shojiki

• Committed to enhancing guest experiences through personalized service, local expertise, and problem-solving skills.
• Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
• Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responsible for encouraging customers to purchase additional or upgraded products and services to maximize sales and enhancing customer satisfaction.

Front Office Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Operator

• Responsible for managing incoming and outgoing calls, ensuring efficient communication within the organization and providing excellent customer service to the guests.

• Welcome and assist guests upon arrival, ensuring a positive first impression.
• Handle guest check-in and check-out processes, including managing reservations and payments.
• Answer and direct incoming phone calls, taking messages and providing information as needed.