MIHO HOSHINO
Kawasaki
Summary
Driven Operations Specialist with a proven track record at Senwa Maritime Agency, LTD., enhancing operational efficiency and customer satisfaction. Expert in project management and communication, adept at multitasking and fostering vendor relationships. Achieved significant improvements in workflow and team productivity, demonstrating exceptional planning and organizational skills.
Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Senwa Maritime Agency, LTD.
09.2022 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
Call Center Representative
BELLSYSTEM24, INC.
02.2022 - 07.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Yom Co., LTD
08.2020 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Kanagawa Sohgoh High School
Yokohama, Japan03.2002
Skills
- Operational Efficiency
- Planning and coordination
- Project Management
- Attention to Detail
- Excellent Communication
- Time Management
- Task Prioritization
- Multitasking Abilities
- Organizational Skills
- Self Motivation
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Operations Specialist
Senwa Maritime Agency, LTD.
09.2022 - Current
Call Center Representative
BELLSYSTEM24, INC.
02.2022 - 07.2022
Customer Service Representative
Yom Co., LTD
08.2020 - 04.2022
High School Diploma -
Kanagawa Sohgoh High School
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