Miguel Amaya Quintero
Kawasaki
Summary
Dynamic leader with a proven track record at Tokyo American Club, enhancing guest satisfaction and streamlining operations. Expert in staff management and revenue growth, achieving a 15% reduction in expenses. Fluent in English and Spanish, demonstrating exceptional teamwork and leadership skills. Skilled in food and beverage management, driving innovative strategies for success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Peter Luger
Tokyo
09.2024 - 02.2025
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Facilitated smooth communication between different departments to address guest needs efficiently.
Staff Dish Up
Tokyo American Club Shin Nihombashi
Tokyo
08.2024 - 01.2025
- Worked as a dish up in the Tokyo American Club, serving as coordination between the kitchen staff and the service staff, managing the orders and restrictions from the costumers. Present daily the changes in the logistics, managing the especial events of the restaurant and improving process
- Managed safe and efficient serving of customer foods.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
F&B Manager
Diesel Bar & Eatery
Melbourne
08.2022 - 07.2024
- Spearheaded menu development and implemented innovative culinary concepts to enhance customer satisfaction and drive revenue growth
- Serve food and alcoholic drinks in a fast-paced environment, preparing simple cocktails and nonalcoholic drinks
- Managed inventory levels and optimised food and beverage costs through strategic ordering and vendor negotiations, resulting in a 15% reduction in expenses
- Implemented health and safety protocols to comply with industry regulations and conducted regular inspections to maintain a clean and sanitary environment for guests and employees
Event manager and F&B
Beyond the valley
Melbourne
06.2023 - 01.2024
- Planned and executed successful events, including coordinating food and beverage services for large-scale corporate functions, weddings, and private parties
- Managed vendor relationships, negotiated contracts, and ensured compliance with food safety regulations to provide exceptional dining experiences for clients and guests
- Developed and implemented innovative menu options, collaborated with chefs and caterers to create customized packages that met the unique needs and preferences of each event
- Oversaw inventory management, budgeting, and cost control measures to optimize profitability and efficiency in food and beverage operations
Hospitality
Oaks Hotel
Melbourne
03.2021 - 01.2023
- Managed daily operations of the hotel, including guest services, staffing, and scheduling
- Implemented a new training program for front desk staff, resulting in a 15% increase in guest satisfaction scores
- Developed and executed strategies to increase occupancy rates by 10% through targeted marketing campaigns
- Oversaw the renovation of guest rooms, resulting in a 20% increase in room revenue
Customer Service for Texas Electric (remote Job)
Atlantic BPO
Houston
08.2018 - 08.2020
- Assisted customers with inquiries, complaints, and technical issues over the phone in a professional and timely manner
- Resolved customer concerns and escalated complex issues to the appropriate department for further assistance
- Handled a high volume of incoming calls while maintaining a positive attitude and providing exceptional customer service
- Achieved a consistently high level of customer satisfaction ratings and exceeded performance goals set by the company
Education
High School Diploma -
Semenor Institute of Technology
ColombiaSome College (No Degree) - Electronic Engineering 3 Years (not Finished)
Autonomous University of Manizales
ColombiaSkills
- Guest Services
- Staff management
- Training Program
- Professional marketing campaigns
- Revenue Management
- Food and beverages
- Alcohol management
- English and Spanish fluency
- Basic Japanese level
- Leadership Team Management
- Strategy Development
- Customer service
- Project execution
- Food and beverage management
- Teamwork
Personal Information
- Date of Birth: 11/14/03
- Nationality: Colombia
- Visa status: Resident as spouse or child of Japanese national
Languages
Spanish
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Certification
- Provided July 2024
Timeline
Hospitality Worker
Peter Luger
09.2024 - 02.2025
Staff Dish Up
Tokyo American Club Shin Nihombashi
08.2024 - 01.2025
Event manager and F&B
Beyond the valley
06.2023 - 01.2024
F&B Manager
Diesel Bar & Eatery
08.2022 - 07.2024
Hospitality
Oaks Hotel
03.2021 - 01.2023
Customer Service for Texas Electric (remote Job)
Atlantic BPO
08.2018 - 08.2020
High School Diploma -
Semenor Institute of Technology
Some College (No Degree) - Electronic Engineering 3 Years (not Finished)
Autonomous University of Manizales
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