Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Customer Service Representative
OSCMRO
06.2025 - Current
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handles escalated calls efficiently, finding satisfactory resolutions for customers.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Improved resolution time with effective problem-solving for customer complaints.
Educated customers about billing and procedures.
Maintained up-to-date knowledge of product and service changes.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Skilled in inventory management and reporting using Excel (including formulas, pivot tables, and data validation)
QC Hazardous Materials
Amentum
07.2024 - 06.2025
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Focus on inspecting and testing hazardous materials to ensure they are handled and stored safely.
Focus on ensuring that products, processes, or materials meet specific quality standards.
Warehouse Specialist
Amentum
06.2023 - 07.2024
Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
Helped keep inventory accurate by overseeing daily cycle counts.
Verified amount of items received in orders and cross-checked with invoices.
Verified accuracy of shipping and receiving documents and maintained records.
Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
Monitored employee performance and advised managers on necessary improvements to meet targets.
Executed safe handling to minimize exposure to internal and external hazardous material with precautious measures.
Handled emergency spills and environmental cleanup requests with organized approach.
Moved and loaded drums and containers weighing as much as 55 gallons.
Operated and maintained hoists and forklifts to move supplies and contaminated materials.
Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
Streamlined receiving processes by coordinating closely with suppliers on shipment scheduling.
Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
Experience in proper safe methods of recycling used antifreeze.
Forklift certified ( Class I, Class IV)
Cashier
Aafes
01.2023 - 06.2023
Kinser
Processed cash register transactions on POS and provided correct change
Maintained high customer satisfaction levels by going extra mile to personalize service
Promoted store loyalty programs, credit cards and protection plans to guests
Maintained knowledge of current products and proper pricing
Returned non-purchased products to shelves, maintaining strong visual merchandising
Resolved conflicts with customers and looked for opportunities to improve satisfaction
Cleaned and sanitized checkouts and other high-touch surfaces
Answered questions regarding special and seasonal products
Maintained clear checkout area for tidy presentation
Kept up high pace to minimize customer wait times at checkout
Learned special prices and promotions and encouraged customers to participate in offers
Provided customers with outstanding customer service exceeding store expectations
Paid attention to surroundings to best serve customers and prevent shrink
Greeted customers with prompt and friendly service
Assisted customers to locate hard-to-find items
Set up merchandise displays, including endcaps, floor displays and aisles.
Recreation Assistant
12.2022 - 12.2022
Futenma
Kept recreational facilities clean, organized and ready for use
Scheduled use of facilities and equipment to guarantee availability
Reached out to local community to promote recreational events and bring in new
MAparticipants
Instructed participants in age-appropriate group and themed activities
Prepared facilities and equipment for specific activities to make spaces fit-for-purpose and for sessions to run smoothly
Planned and directed special activities and events
Maintained up-to-date forms and activity schedules, distributing information in digitaland physical form
Stored and maintained facilities, supplies and equipment in orderly condition
Developed proactive recreational plans and goals based on skilled assessment ofeach individual.
Barista, Green Beans Coffee, Kinser
07.2017 - 08.2019
Maintained clean work stations to adhere to health and safety guidelines
Prepared beverage and food products in compliance with company recipes andguidelines
Labeled store products and kept track of expiration dates
Discarded ruined and expired ingredients and food items
Learned about brewing methods, beverage blends, food preparation techniques toimprove customer service and product quality
Highlighted store promotions, answered questions and handled transactions
Notified supervisors of equipment malfunctions and performed preventativemaintenance
Ground coffee beans, brewed coffee and tea and prepared baked goods
Collected store trash and transported bags to appropriate receptacles.
Cashier
Chibana Golf Course, Chibana
04.2016 - 06.2017
Accepted checks, debit and credit cards, and gift certificates in line with companypolicy
Processed cash register transactions on POS and provided correct change
Maintained high customer satisfaction levels by going extra mile to personalizeservice
Maintained clear checkout area for tidy presentation
Balanced cash drawers at shift beginning and end
Ordered, stocked and rotated aisles and departments
Set up merchandise displays, including endcaps, floor displays and aisles
Settled any customer disputes in a professional and pleasant manner
Carefully and accurately monitored and recorded all refrigerated items ready forstocking, followed instructions
Took initiative when appropriate, worked effectively with all kitchen personnel, topromote a happy working environment, cleaned kitchen and maintained a clean andorganized kitchen environment
Passed food orders through to kitchen staff clearly and quickly.
Bakery Clerk
Commissary, Courtney
06.2011 - 07.2014
Built visually appealing sales displays based on merchandising plans
Inventoried merchandise to keep accurate product counts
Helped customers find desired items and sizes by closely supporting each personthroughout the buying process
Arranged items on promotional displays and shelves
Connected with customers to offer assistance and promote products
Followed guidelines for merchandising and visual displays of bakery product
Decorated cakes and prepared products to meet customer requirements
Monitored and maintained cooler, freezer, equipment and work area in line withcompany sanitation standards
Kept clean and safe environment by adhering to federal, state and local sanitationand safety requirements
Controlled inventory by stocking and organizing supplies from new deliveries
Worked cooperatively with coworkers to build strong bakery team
Remained attentive to customer needs at bakery counter and delivered above-and-beyond service.
Bus Security, G4s
06.2010 - 06.2011
Oversaw fire prevention and protection duties, emergency medical response andperimeter control
Conducted pre-board security screening for passengers
Completed incident reports for management and law enforcement officials ifnecessary
Supported work culture of safety, respect and inclusion
Provided first aid and supplemental support to first responders in emergencysituations
Remained alert and vigilant for suspicious activities
Communicated with colleagues and passengers as needed, with a smooth and saferide.
Education
High School Diploma -
Okinawa Christian School International
Yomitan
04.2001 -
Skills
Microsoft Excel (formulas, pivot tables, VLOOKUP, etc)
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