Mieka Arakaki
Customer Service Representative
Iha
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Customer Service Representative
OSCMRO
06.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handles escalated calls efficiently, finding satisfactory resolutions for customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Skilled in inventory management and reporting using Excel (including formulas, pivot tables, and data validation)
QC Hazardous Materials
Amentum
07.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Focus on inspecting and testing hazardous materials to ensure they are handled and stored safely.
- Focus on ensuring that products, processes, or materials meet specific quality standards.
Warehouse Specialist
Amentum
06.2023 - 07.2024
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Verified amount of items received in orders and cross-checked with invoices.
- Verified accuracy of shipping and receiving documents and maintained records.
- Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Executed safe handling to minimize exposure to internal and external hazardous material with precautious measures.
- Handled emergency spills and environmental cleanup requests with organized approach.
- Moved and loaded drums and containers weighing as much as 55 gallons.
- Operated and maintained hoists and forklifts to move supplies and contaminated materials.
- Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
- Streamlined receiving processes by coordinating closely with suppliers on shipment scheduling.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
- Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
- Experience in proper safe methods of recycling used antifreeze.
- Forklift certified ( Class I, Class IV)
Cashier
Aafes
01.2023 - 06.2023
- Kinser
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Promoted store loyalty programs, credit cards and protection plans to guests
- Maintained knowledge of current products and proper pricing
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Cleaned and sanitized checkouts and other high-touch surfaces
- Answered questions regarding special and seasonal products
- Maintained clear checkout area for tidy presentation
- Kept up high pace to minimize customer wait times at checkout
- Learned special prices and promotions and encouraged customers to participate in offers
- Provided customers with outstanding customer service exceeding store expectations
- Paid attention to surroundings to best serve customers and prevent shrink
- Greeted customers with prompt and friendly service
- Assisted customers to locate hard-to-find items
- Set up merchandise displays, including endcaps, floor displays and aisles.
Recreation Assistant
12.2022 - 12.2022
- Futenma
- Kept recreational facilities clean, organized and ready for use
- Scheduled use of facilities and equipment to guarantee availability
- Reached out to local community to promote recreational events and bring in new
- MAparticipants
- Instructed participants in age-appropriate group and themed activities
- Prepared facilities and equipment for specific activities to make spaces fit-for-purpose and for sessions to run smoothly
- Planned and directed special activities and events
- Maintained up-to-date forms and activity schedules, distributing information in digitaland physical form
- Stored and maintained facilities, supplies and equipment in orderly condition
- Developed proactive recreational plans and goals based on skilled assessment ofeach individual.
Barista, Green Beans Coffee, Kinser
07.2017 - 08.2019
- Maintained clean work stations to adhere to health and safety guidelines
- Prepared beverage and food products in compliance with company recipes andguidelines
- Labeled store products and kept track of expiration dates
- Discarded ruined and expired ingredients and food items
- Learned about brewing methods, beverage blends, food preparation techniques toimprove customer service and product quality
- Highlighted store promotions, answered questions and handled transactions
- Notified supervisors of equipment malfunctions and performed preventativemaintenance
- Ground coffee beans, brewed coffee and tea and prepared baked goods
- Collected store trash and transported bags to appropriate receptacles.
Cashier
Chibana Golf Course, Chibana
04.2016 - 06.2017
- Accepted checks, debit and credit cards, and gift certificates in line with companypolicy
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalizeservice
- Maintained clear checkout area for tidy presentation
- Balanced cash drawers at shift beginning and end
- Ordered, stocked and rotated aisles and departments
- Set up merchandise displays, including endcaps, floor displays and aisles
- Settled any customer disputes in a professional and pleasant manner
- Carefully and accurately monitored and recorded all refrigerated items ready forstocking, followed instructions
- Took initiative when appropriate, worked effectively with all kitchen personnel, topromote a happy working environment, cleaned kitchen and maintained a clean andorganized kitchen environment
- Passed food orders through to kitchen staff clearly and quickly.
Bakery Clerk
Commissary, Courtney
06.2011 - 07.2014
- Built visually appealing sales displays based on merchandising plans
- Inventoried merchandise to keep accurate product counts
- Helped customers find desired items and sizes by closely supporting each personthroughout the buying process
- Arranged items on promotional displays and shelves
- Connected with customers to offer assistance and promote products
- Followed guidelines for merchandising and visual displays of bakery product
- Decorated cakes and prepared products to meet customer requirements
- Monitored and maintained cooler, freezer, equipment and work area in line withcompany sanitation standards
- Kept clean and safe environment by adhering to federal, state and local sanitationand safety requirements
- Controlled inventory by stocking and organizing supplies from new deliveries
- Worked cooperatively with coworkers to build strong bakery team
- Remained attentive to customer needs at bakery counter and delivered above-and-beyond service.
Bus Security, G4s
06.2010 - 06.2011
- Oversaw fire prevention and protection duties, emergency medical response andperimeter control
- Conducted pre-board security screening for passengers
- Completed incident reports for management and law enforcement officials ifnecessary
- Supported work culture of safety, respect and inclusion
- Provided first aid and supplemental support to first responders in emergencysituations
- Remained alert and vigilant for suspicious activities
- Communicated with colleagues and passengers as needed, with a smooth and saferide.
Education
High School Diploma -
Okinawa Christian School International
Yomitan 04.2001 -
Skills
Microsoft Excel (formulas, pivot tables, VLOOKUP, etc)
Timeline
Customer Service Representative
OSCMRO
06.2025 - Current
QC Hazardous Materials
Amentum
07.2024 - 06.2025
Warehouse Specialist
Amentum
06.2023 - 07.2024
Cashier
Aafes
01.2023 - 06.2023
Recreation Assistant
12.2022 - 12.2022
Barista, Green Beans Coffee, Kinser
07.2017 - 08.2019
Cashier
Chibana Golf Course, Chibana
04.2016 - 06.2017
Bakery Clerk
Commissary, Courtney
06.2011 - 07.2014
Bus Security, G4s
06.2010 - 06.2011
High School Diploma -
Okinawa Christian School International
04.2001 -