Midori Ishizaki
Community Lead At WeWork Japan G.K
2-5-16 City House Nakanoshimbashi 402, Yayoi-cho, Nakano-ku,Japan
Summary
Forward-thinking Community Lead with extensive knowledge of coaching and leading. Known for success in creating a training packet for joiners within Community team and drive employee's motivation.
Skilled organizer and problem-solver driven to increase WeWork members satisfaction through proactive support.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Community Lead
WeWork Japan G.K
Tokyo
07.2019 - Current
- Proactively actions to raise member's satisfaction by conducting daily walk throughs, collecting feedback through Medalia, following up and following through with their requests.
- Managing newly joined members by holding orientations, preparation of the office layout as requested, assisting necessary paperwork for a smooth move in process.
- Creating an environment where different members are able to interact and build relationship with others.
- Matching multiple members for new opportunities.
- Conduct interview to identify opportunities for better wework experience for future members.
Store Manager
Abercrombie and Fitch Japan
Saitama
12.2015 - 07.2019
- Responsible for achieving monthly, quarterly, yearly KPI goals.
- Trained, developed, coached 5 managers and over 80 -100 part timers.
- Responsible for positive customer experience and handle customer complains.
- Making smart game plans in order to proceed tasks and planning smooth time management for the entire team.
- Creating an efficient manager’s and part timer’s schedule.
- Responsible for all merchandising, inventory control, and shipments.
- Recruited, interviewed and hired candidates from social media, career forums, and at the store.
- Lead the conferences and created weekly, monthly, quarterly and annually goals for district and regional manager.
Education
Bachelor of Arts - Internation Communications
Kanda University of International Studies
Chiba 04.2012 - 03.2016
Skills
Coaching and mentoring
Delegation
Scheduling
Relationship building
Conflict Resolution
Document management
Business analysis
Customer servise
Human resources
Recruiting
Training
Time management
Passion
- Volunteer activities (3 times a month) : Tutoring and coaching children of foreign nationality
- Being a mother and spent time with my family
Timeline
Community Lead
WeWork Japan G.K
07.2019 - Current
Store Manager
Abercrombie and Fitch Japan
12.2015 - 07.2019
Bachelor of Arts - Internation Communications
Kanda University of International Studies
04.2012 - 03.2016