Michiko Iijima

Analyzed reports on headcount, overtime, and paid leave, and supported HR processes including recruitment, onboarding, promotions, evaluations, transfers, and resignations. Coordinated meetings and award processes. Developed skills in HR management, data analysis, communication, and coordination. Successfully managed an award nomination process with 20+ nominations and organized a celebration for 200+ attendees. Streamlined workflows by standardizing processes, creating checklists, and a manual, reducing errors, and improving efficiency.

Managed quotations, invoices, shipping, and translated complex technical manuals for over 100 pages. Strengthened technical knowledge, document management skills, and attention to detail in handling complex tasks.

Managed cashier duties, customer complaints, returns, and optimized shop layouts to enhance sales performance. Trained and mentored new staff, fostering development in customer service and inventory management. Developed skills in conflict resolution, leadership, and visual merchandising. Motivated team members to improve their customer service and inventory management abilities.

Handled data entry, provided translation services, and coordinated investigations and reports. Organized meetings with domestic and international stakeholders. Gained organizational skills, the ability to manage the task under the pressure, along with cross-functional communication. Led a project investigating defective car parts, visiting a supplier in France as a translator (2016). Successfully resolved the issue and strengthened the relationship between the company and the supplier through a deeper understanding of the parts manufacturing process.

Managed online customer service operations, including order processing, preparing quotations, and resolving customer complaints, ensuring client satisfaction. Oversaw project tracking and collaborated with engineers in India to maintain efficient and timely service delivery. Developed problem-solving, cross-cultural communication, customer service, time management skills.