MICHAEL JONATHAN BERNAL
Yokohama
Summary
Motivated and adaptable professional with international experience and a solid background in IT support, system operations, and software fundamentals. Known for applying Japanese work ethics, strong time management, and a results-driven mindset in demanding environments. Demonstrates sound decision-making, problem-solving, and the ability to work independently under pressure.
Proficient in English, Japanese (JLPT N3, currently pursuing N2), and Filipino, with strong communication and cross-cultural collaboration skills. Technically skilled in Microsoft Office, Programming Languages (C++, Java, HTML, Python, SQL), Selenium, and IT troubleshooting. Committed to continuous growth and contributing to organizational resilience, with a goal of advancing within a company that values integrity, performance, and long-term success.
Overview
7
7
years of professional experience
Work History
Japanese Bridge Coordinator
Weserv Systems International, Inc.
08.2020 - 12.2020
- Serve as the primary point of contact between Japanese clients and offshore development teams.
- Translate business requirements, technical documents, and specifications between Japanese and English (or other relevant languages).
- Conduct regular meetings to gather requirements, provide updates, and resolve issues.
- Facilitate clear, accurate communication to prevent misunderstandings and ensure alignment across teams.
- Interpret client expectations and communicate them effectively to engineers and project managers.
- Coordinate and manage the operation and maintenance of the client's Windows and Linux servers.
- Ensure regular updates, patch management, and kernel upgrades on both platforms.
- Coordinate or execute backup and restore operations based on enterprise policies.
- Communicate incident reports and post-mortem documentation in both Japanese and English.
- Create and maintain bilingual documentation for server configurations, maintenance schedules, incident reports, and standard operating procedures.
AUTOMATION TEAM TRAINEE
Deltek Inc. Philippines
02.2020 - 03.2020
- Assigned for the development and maintenance of test scripts intended for automated quality processes.
- Work with development and quality assurance in the Philippines and/or US to deliver automation scripts and product updates of outstanding quality and of time.
- Undertake analysis, design, coding and testing activities of complex modules.
- Create and maintain application recording of framework and automation of scripts.
- Attend technical and soft skills training.
TEAM LEADER
Crown Package LTD. CO
03.2014 - 03.2017
- In-charge of planning and execution of team strategy.
- Final inspection of products before delivery to clients.
- Responsible for mentoring and advising team members on tasks at hand.
- Ensuring quality for clients utmost satisfaction.
- In-charge of my team members safety in the field.
- Reports directly to supervisors and section manager.
- Responsible for team cooperation and work relationship.
Education
Bachelor of Science - Information Technology
University of Santo Tomas
01.2009 - 1 2012
Japanese Language - N5 to N3 Level
Phil-Nippon Technical College
12.2012 - 3 2014
Bachelor of Science - Information Technology
Informatics College of Caloocan
01.2017 - 1 2020
Skills
Problem-solving
Timeline
Japanese Bridge Coordinator
Weserv Systems International, Inc.
08.2020 - 12.2020
AUTOMATION TEAM TRAINEE
Deltek Inc. Philippines
02.2020 - 03.2020
Bachelor of Science - Information Technology
Informatics College of Caloocan
01.2017 - 1 2020
TEAM LEADER
Crown Package LTD. CO
03.2014 - 03.2017
Japanese Language - N5 to N3 Level
Phil-Nippon Technical College
12.2012 - 3 2014
Bachelor of Science - Information Technology
University of Santo Tomas
01.2009 - 1 2012
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