Michael Chauval
Melbourne
Summary
Dedicated tourism professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic ski and snowboard instructor that is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Holds a clear understanding of supervising and training individuals in sports and fine dining hospitality. Motivated to learn, grow and excel in a company overseas.
Overview
7
7
years of professional experience
Work History
Assistant Ski School Director
Club Med
11.2022 - 05.2023
- Offered friendly and efficient service to customers, and easily handled challenging situations.
- Oversaw administration and rostering duties for an international ski school based in Club Med Kiroro Peak.
- Catered for a variety of ski and snowboard lessons for all ability levels of guests who stayed at our resort.
- Achieved end-of-season sales targets for private lessons by tailoring towards clients' needs and improving instructor strengths for different clientele.
- Engaged in the overall management of the hotel resort activities and events
Ski Technician Manager
Arlberg Hotel Mount Buller
06.2022 - 09.2022
- Increased customer feedback and retention with a minimum of 8.5 ratings voted by in-house guests through staff training on customer service practices and ski and snowboard information
- Implemented safety procedures and monitored standards and regulatory guidelines to promote a safe working environment
- Oversaw maintenance and operation of Wintergeister Base Grinder and Wax Machine equipment
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Restaurant Manager
The Italian Place
11.2019 - 05.2022
- Managed over 100 customer calls a day in a variety of areas concerning dietary requirements, dinner functions and special requests
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Ski and Snowboard Instructor
Club Med
11.2018 - 06.2020
- Worked several winter seasons abroad in China in the areas of Yabuli, Changbaishan, Jilin and Yanqing during my university breaks for fun, fitness and adventure.
- Trained in-house guests for ski and snowboarding through conditioning and implementation of training and drills
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Acted in a number of performances for the nightlife ambience in Club Med to give positive experiences to our guests in the hotel.
- Focused on keeping customers engaged, happy and comfortable during Club Med events.
Front of House Staff
Tipsy Bull
06.2017 - 11.2019
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic and fine dining environment while maintaining a calm, professional demeanour.
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
Ski and Snowboard Instructor
Nozawa Onsen Ski School
11.2016 - 04.2017
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Instructed clients with skiing abilities from beginner to high intermediate levels and accommodated to their learning styles to increase enjoyment and satisfaction
- Cultivated positive relationships with participants by interacting with guests above and beyond customer service
Education
Bachelor of Arts - International Relations
Australian National University
Canberra, ACT07.2022
Certificate IV - Personal Trainer
Australian Institute of Fitness
Sydney, NSW11.2023
High School Diploma -
Australian International School
Singapore10.2016
Some College (No Degree) - Level 2 Ski Instructor
Canadian Ski Instructor's Alliance
Canada04.2016
Some College (No Degree) - Level 1 Snowboard Instructor
Canadian Association of Snowboard Instructors
Canada12.2015
Skills
- Flexible & Adaptable
- Conflict Resolution
- Leadership
- Organization and Time Management
- Personnel Supervision
- Guest Experiences
- Skills assessment
- Great communication skills
- Team mentorship
Timeline
Assistant Ski School Director
Club Med
11.2022 - 05.2023
Ski Technician Manager
Arlberg Hotel Mount Buller
06.2022 - 09.2022
Restaurant Manager
The Italian Place
11.2019 - 05.2022
Ski and Snowboard Instructor
Club Med
11.2018 - 06.2020
Front of House Staff
Tipsy Bull
06.2017 - 11.2019
Ski and Snowboard Instructor
Nozawa Onsen Ski School
11.2016 - 04.2017
Bachelor of Arts - International Relations
Australian National University
Certificate IV - Personal Trainer
Australian Institute of Fitness
High School Diploma -
Australian International School
Some College (No Degree) - Level 2 Ski Instructor
Canadian Ski Instructor's Alliance
Some College (No Degree) - Level 1 Snowboard Instructor
Canadian Association of Snowboard Instructors
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