Badminton
Michael Chan
Senior Catalog Associate
Sapporo, Hokkaido
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure Sr. Customer Service Specialist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Senior Catalog Associate
Amazon Japan K.K
Sapporo
11.2021 - Current
- Stayed up to date on references, catalogs and automated information systems to teach and educate new hires.
- Provided assistance and support to staff in regard to Amazon internal tools services.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led projects and analyzed data to identify opportunities for improvement.
Executive Assistant to the Vice President
Kiroro Resort co. ltd
Akaigawa, Hokkaido
05.2019 - 11.2021
- Listened to recordings and translated confidential information.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Played key role in international business efforts, working with sales and client groups to optimize collaboration.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used translation software to verify complex terms and expedite communication process.
Sales Associate
Fukuoka Mastec Co,. Ltd.
Fukuoka
03.2019 - 05.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
Executive Assistant to the Vice President
Kiroro Hotels Co. Ltd.
Akaigawa, Hokkaido
11.2017 - 03.2019
- Listened to recordings and translated confidential information.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Played key role in international business efforts, working with sales and client groups to optimize collaboration.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used translation software to verify complex terms and expedite communication process.
Education
Bachelor of Arts - Management And Law
Aomori Chuo Gakuin University
Aomori, Japan 09.2013 - 09.2017
Associate of Science - Diploma in Business Information System
Multimedia University
Malacca 05.2011 - 05.2013
Skills
Computer assistance
Reference assistance
Teambuilding
Analytical and Critical Thinking
Critical Thinking
Decision-Making
Self-Motivated
Organization and Time Management
Problem-Solving
Excellent Communication
Flexible and Adaptable
Planning and Coordination
Maintenance and Repair
Business writing
Administrative support
Schedule & calendar planning
Project planning
Travel coordination
Conflict management
Budgeting
Fluent in [Mandarin, English, Japanese, Malay, Cantonese]
Affiliations
- Rotary Yoneyama Scholarship holder
Certification
Normal lifesaving Training
Interests
Cycling
Muscle Training
Mountain Trekking
Driving
Timeline
Normal lifesaving Training
04-2022
Senior Catalog Associate
Amazon Japan K.K
11.2021 - Current
Executive Assistant to the Vice President
Kiroro Resort co. ltd
05.2019 - 11.2021
Sales Associate
Fukuoka Mastec Co,. Ltd.
03.2019 - 05.2019
Executive Assistant to the Vice President
Kiroro Hotels Co. Ltd.
11.2017 - 03.2019
Bachelor of Arts - Management And Law
Aomori Chuo Gakuin University
09.2013 - 09.2017
Associate of Science - Diploma in Business Information System
Multimedia University
05.2011 - 05.2013