Summary
Overview
Work History
Education
LANGUAGES
Certification
REFEREES:
SUMMARY OF EXPERIENCE
TECHNICAL EXPERTISE
Timeline
Generic

Mganga Hussein Yunus

Saitama,Japan

Summary

Detail-oriented Network Infrastructure Support Specialist with extensive experience in deploying network builds and providing customer support. Demonstrated ability to adapt swiftly to evolving tasks and challenges while pursuing continuous learning and certifications. Committed to enhancing organisational performance through technical expertise and proactive problem-solving.

Overview

2
2
Languages
1
1
Certification
19
19
years of professional experience

Work History

ID Network Technician L4 / NW Deployment Build Lead I, AWS Infra Planning & Delivery Ops

Amazon webservices (AWS)
06.2022 - Current
  • I Plan, Deployment, Maintain and troubleshooting network infrastructure (during installations, devices build, cable patching, configurations and assist on troubleshooting when Ticket raised)
  • Conducted site assessments prior to project deployment, leading infrastructure installation as primary point of contact for AWS infrastructure expansion at data centres.
  • I Identify and prepare documentation and requirements for cabling, hardware, vendor selection and Request for Proposals (RFP/RFQ).
  • I Work with partner teams on new hardware and deployment designs, new tooling, and development opportunities for the organisation.
  • I have an in-depth understanding of current architecture and processes for deployment of networking equipment and troubleshooting.
  • I managed to evaluate and track potential risks and obstacles to project completion, creatively evaluate possible solutions and make decisions with input on path forward.
  • I do mentor and train other technicians, by sharing my experience and skills obtained from current and previous projects
  • I provided guidance to new hire technicians to complete challenging tasks and escalate hardware troubleshooting issues.
  • Completed approved projects assigned by the Tech Infra Program Manager.
  • Collaborated with global team and contractors to achieve project SLAs.
  • I Influence safety & security initiatives that raise the bar on a larger scale
  • I worked as an author and submitted a technical process update, deployment guide, for future uses.
  • I can work on projects and champion process improvement/standardisation that extends beyond local cluster and affect the region.

Network Engineer

bitFlyer company
01.2019 - 01.2022
  • Designed, planned, installed, configured, tested, and troubleshot company infrastructure from hops to access and core layer.
  • Secured company assets through access filtering and addressed incidents and changes related to infrastructure networking.
  • Prepared all documentation and requirements for changes.
  • Collaborated with help desk support team to resolve customer requests and tickets.

Sales and IT support engineer

Nihon Kosan, Co. Ltd. Japan, Kobe
Kobe
09.2017 - 10.2018
  • Increased customer base by 60% and ensured retention by addressing concerns and providing tailored support.
  • Boosted customer container production by an average of three times monthly through effective support and resolution of issues.
  • Managed installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment.
  • Installed new hardware and software to meet system specifications and user needs.
  • Provided technical support on company applications and IT solutions through phone, live chat and email.

Network Engineer /Data communication/ Project Coordinator/Customer Services Delivery

ZANZIBAR TELECOM, Tanzania
05.2008 - 09.2015
  • Maintained all ZANTEL ISP/GSM/CDMA Backbone Network uptime for 98.999%.
  • Established network architecture, installation, integration, upgrade, and configurations for network optimisation.
  • Participated in planning, designing, installing, configuring, modifying, upgrading, and testing network systems.
  • Reviewing the existing network architecture and ensure periodically plan activities to upgrade it, based on QoS and requirement from data clients and management (technical and marketing) team.
  • Configured local area networks (LAN) to ensure seamless connectivity for users. and Wide Area Networks (scalable network), and Rollback when plan unsuccessful.
  • Managed to provide Internet and Data link connections services to the clients (L2/L3VPN connections), as well as GPRS customers Point of Sales (POS) for cooperate customers (branches).
  • Created documentation to track migration events and facilitate troubleshooting and backups, simplifying rollback and risk mitigation.
  • Leading the development and implementation of security measures to ensure the integrity and confidentiality of information while accessing various systems that connect to Core network.

Network Surveillance Engineer (NOC)

HUAWEI TECHNOLOGIES
01.2008 - 05.2008
  • Monitored GSM, CDMA, and ISP network sites for Huawei Tanzania, ensuring optimal performance and quick identification of issues.
  • Troubleshot and escalated critical fault issues to respective teams, facilitating timely resolutions.
  • Prepared shift reports for all tickets, summarising occurrences and statuses to support effective handover and issue tracking.

Education

Bachelor of Science - Information Systems

International University of Africa
Khartoum, Sudan
11-2007

Master of Science - Information Systems

Kobe Institute of Computing
Kobe, Japan
09-2017

LANGUAGES

Japanese: High Intermediate (Successfully completed intermediate Japanese language courses at Hyogo International Association (公益財団法人兵庫県国際交流協)-HIA and Kobe Sumiyoshi International Japanese School - 神戸住吉国際日本語学校.
English: Advanced (Business level)

Certification

  • 2021: Cisco Certified Specialist - Enterprise Core certificate - CCNP - CSC013265398
  • 2012: Quidway Net Engine (NE 20/40/80)
  • Training: At Huawei University (Routing Technologies training
  • MPLS VPN Technologies Training
  • Eudemon Series Firewall 2nd Line Maintenance training
  • I-Manager N2000 DMS Training).
  • 2011: Successful completion of the authorized Cisco training course: CCNP.
  • 2010: Scalable Network Infrastructure (AfriNIC).
  • 2010: IP Networks (Etsisalat Academy).

REFEREES:

  • Hisato, Shima, Prof., +81 90 9368 5905, Kobe Institute of Computing, Kobe-shi, Hyogo, Japan, 650-0001, Lecture, Kobe Institute of Computing
  • Yamamoto, Jyuma, Snr Infrastructure Services Professional, +81 70 2311 6911, Bayer Holding Ltd, Osaka, Japan
  • Keith Smith, Jr., Principle Product Solution Engineer at Oracle, LinkedIn: https://www.linkedin.com/in/keithsmithjrinjapan?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

SUMMARY OF EXPERIENCE

  • Installation and configuration of Cisco/Acton/DMC/Juniper/Huawei Routers, Switches and Firewalls/Cisco ASA.
  • I have strong knowledge of OSI model, routing and switching (Ether-Channel, VPN, TCP/IP, Ethernet, L2VPN /L3VPN, MPLS) works.
  • Plan, Design, Implement, Verify, and Troubleshoots LAN and WAN network.
  • Understand well the concepts of LAN, WAN, BGP, VPN MPLS, VTP, NAT and VLANs
  • Installation, configuration and analyzing traffic monitoring tools, such as PRTG and M2000.
  • Network Security implementation and monitoring, such as Firewall configurations (ASA 5500-X).
  • Windows Server System Administrator (Implementation of WSUS, users and Groups creations) and systems Restore and Backups.

TECHNICAL EXPERTISE

  • Scalable Network Infrastructure:
  • Data center deployment new room build (Hardware and cable Installation, patching, Upgrade, configurations, troubleshooting)
  • Projects related to Data center (Prod/EC2) such as Kraken-Border, Atlantic Puffin, FNC, SJLB, BFC/Euclid Bricks, Optical fiber Deployment
  • Static routes and Dynamic (RIP, EIGRP, OSPF, and BGP) routing.
  • VPN, MPLS, GRE. Load balancer.
  • Traffic distribution (Route Redistribution):
  • - Prefix List and Route-Map.
  • Switching technologies:
  • - Spanning Tree (STP), Ethernet technologies, VTP, L2/L3 Switches.
  • Knowledge and familiarity
  • I am familiar with Computer Maintenance, Cloud computing and telecommunication industries:
  • Cisco Certified professional, computer hardware and components and how it works.
  • Cloud Infrastructure, Cloud Computing Service models, Cloud security and Cloud implementation.
  • Wireless Mobility Technology on 2G/3G/4G (Telecommunications Industry).
  • Network automation - Ansible language.
  • Vendors Expertise: (Cisco, Arista, Acton, Juniper, Celestica, DMC and Huawei)
  • Cisco Router Series: ISR C892FSP, Integrated Services Router Generation 2 (ISR G2), 7200 Series, ASR 1002. Acton and DMC-12 devices.
  • Cisco Switches Series: Cisco Catalyst 6500, 4500, 3850) series, 2960-L and ME3800X.
  • Cisco Firewalls (ASA) Series: 5506-X, 5516-X and 5555-X serials.

Timeline

ID Network Technician L4 / NW Deployment Build Lead I, AWS Infra Planning & Delivery Ops

Amazon webservices (AWS)
06.2022 - Current

Network Engineer

bitFlyer company
01.2019 - 01.2022

Sales and IT support engineer

Nihon Kosan, Co. Ltd. Japan, Kobe
09.2017 - 10.2018

Network Engineer /Data communication/ Project Coordinator/Customer Services Delivery

ZANZIBAR TELECOM, Tanzania
05.2008 - 09.2015

Network Surveillance Engineer (NOC)

HUAWEI TECHNOLOGIES
01.2008 - 05.2008

Bachelor of Science - Information Systems

International University of Africa

Master of Science - Information Systems

Kobe Institute of Computing

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Mganga Hussein Yunus