Mengyuan Tsou
Area Manager
Tokyo
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Area Manager of Operations
Amazon Japan
Niiza
09.2020 - Current
- Managing station with 300 associates.
- Improve max daily productivity of station by 50% in 2 years.
- Enhanced regional branch performance by implementing proven management processes to improve metrics.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed new processes to expand station capacity by 50%.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Operation Specialist
Apple Japan
Tokyo
09.2019 - 08.2020
- Collected, arranged, and input information into database system.
- Prepare average of 30 "Pick up at store" product and give customer unique experience by delivering it from back yard.
- Assisted various departments with change by communicating new improvement ideas and expectations.
Sales Specialist PT
Apple Japan
Tokyo
03.2018 - 08.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- During new product sale proceeding 200 transaction for multi-nationality customers per day.
- Make use of language skills to approach to multi-national customers.
Education
Bachelor of International Business - Business Management
Rikkyo University
Tokyo, Japan 04.2016 - 03.2020
Skills
Performance tracking proficiency
Timeline
Area Manager of Operations
Amazon Japan
09.2020 - Current
Operation Specialist
Apple Japan
09.2019 - 08.2020
Sales Specialist PT
Apple Japan
03.2018 - 08.2019
Bachelor of International Business - Business Management
Rikkyo University
04.2016 - 03.2020
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