Melvin LAUDU
Sales Representative
Vancouver
Summary
Fluent in both French and English with a versatile skill set and strong commitment to customer satisfaction. Experienced professional in sales and customer service, excelling in communication and negotiation. Demonstrated ability to leverage extensive product knowledge to create solutions that drive customer loyalty, retention, and revenue. Highly skilled in training, managing, coaching, and mentoring sales and customer service associates. Consistently successful in identifying prospects and converting leads into customers, thanks to superior communication skills and deep understanding of client needs. Recognized for creativity and resourcefulness in surpassing sales, revenue, and profit goals. Proven track record as a Sales Representative in both B2C and B2B environments, utilizing exceptional customer relations expertise to acquire new customers. Tenacious and driven approach to demonstrating products and closing sales. Skilled networker with expertise in cold calling, strategic planning, and task prioritization, all aimed at maximizing efficiency and achieving sales success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Representative
Sage Software Inc.
08.2024 - 11.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Experience Associate
Scotiabank
3 2023 - 08.2024
- Assist clients in opening various accounts, including credit cards, chequing accounts, savings accounts, and safety deposit boxes, ensuring compliance with banking regulations and procedures
- Handle mortgage payouts and prepayments efficiently, while also responding to client inquiries regarding their mortgage status and payment options
- Responsible for day-to-day banking operations, catering to walk-in customers, ensuring compliance with banking regulations and policies
- Achieve sales targets by skillfully advocating for a range of banking products and services, including credit cards, loans, savings accounts, GICs, and various investment opportunities
- Identify opportunities for investment referrals and guide customers through the process of setting up investments and online banking accounts
- Provide excellent customer service by addressing inquiries, resolving issues, escalating complaints, and enhancing overall customer satisfaction
- Collaborate with team members to maintain a positive work environment and achieve branch goals
Waiter
Admiral Pub & Grill
05.2022 - 11.2022
- Respond to patrons' needs and preferences by offering menu recommendations and delivering a pleasant dining experience
- Ensure customer satisfaction by promptly addressing any concerns or requests during their visit
- Maintain cleanliness and organization in the dining area to create a welcoming atmosphere for guests
- Collaborate with kitchen staff to ensure accurate and timely delivery of orders to customers
- Upsell menu items and promote specials to increase revenue and enhance the overall dining experience
VIP Cast Member
Cineplex VIP Scotia Bank Theater
11.2021 - 04.2022
- Handle front-of-house duties such as ticket sales, ushering, and pre-show check-in to ensure a smooth and enjoyable moviegoing experience for guests
- Greet and assist guests with seating arrangements, ensuring their comfort and satisfaction
- Conduct pre-show check-ins to verify tickets and provide information about upcoming screenings and promotions
- Monitor and manage guest admissions to ensure compliance with theatre policies and safety protocols
- Collaborate with team members to maintain a high level of customer service and uphold the theatre's reputation for excellence
Sales Associate
Marks & Spencer
05.2021 - 08.2021
- Generate sales reports and analyze sales figures to identify trends and opportunities for improvement
- Utilize CRM software to organize leads, track customer interactions, and follow up on sales opportunities
- Provide personalized assistance to customers, offering clothing style recommendations and addressing inquiries to drive sales
- Collaborate with team members to achieve sales targets and deliver exceptional customer service
- Participate in promotional events and initiatives to increase brand awareness and drive traffic to the store
Store Assistant
INTERMARCHE SUPER
05.2020 - 08.2020
- Manage inventory and stock levels for the store's dry goods department, ensuring adequate supply to meet customer demand
- Merchandise products effectively, optimize visibility and promote sales
- Assist customers with product inquiries, provide recommendations, and help with purchases
- Ensure cleanliness and organization in the store, including shelves, displays, and storage areas
- Collaborate with colleagues to maintain a positive work environment and uphold company standards
Commercial
ALDI
11.2019 - 02.2020
- Day-to-day commercial activities within the store, including inventory management, pricing, cash register and promotions
- Implement strategies to achieve sales targets and maximize profitability
- Ensure compliance with company policies and procedures, as well as regulatory requirements
- Continuous learning program provided by team leader to surpass performance
- Foster positive relationships with customers to drive loyalty and repeat business
Education
Business Administration Certificate -
Capilano University
01.2023 - 12.2023
Diploma in Service Excellence for Business - Co-op
ILAC College
Vancouver, BC 11.2021 - 11.2022
Academic English Classes - Cultural Projects
BSA
09.2020 - 12.2020
High School Diploma - Sciences et Technologie du Management et de la Gestion, Marketing
Henri-Matisse
09.2017 - 09.2019
Skills
Office 365
Certification
Serving it Right (SIR), Responsible alcohol service
Timeline
Sales Representative
Sage Software Inc.
08.2024 - 11.2024
Business Administration Certificate -
Capilano University
01.2023 - 12.2023
Waiter
Admiral Pub & Grill
05.2022 - 11.2022
VIP Cast Member
Cineplex VIP Scotia Bank Theater
11.2021 - 04.2022
Diploma in Service Excellence for Business - Co-op
ILAC College
11.2021 - 11.2022
Sales Associate
Marks & Spencer
05.2021 - 08.2021
Academic English Classes - Cultural Projects
BSA
09.2020 - 12.2020
Store Assistant
INTERMARCHE SUPER
05.2020 - 08.2020
Commercial
ALDI
11.2019 - 02.2020
High School Diploma - Sciences et Technologie du Management et de la Gestion, Marketing
Henri-Matisse
09.2017 - 09.2019
Customer Experience Associate
Scotiabank
3 2023 - 08.2024
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