Melissa Tejada De Rojas
Student
Okinawa
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Costumer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
McDonald's Restaurant
01.2024 - 03.2024
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Grupo CCN
10.2020 - 08.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Cashier
Almacenes Peña
12.2019 - 08.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Politecnico Femenino Mercedes Morel
La Vega, Dom Rep 04.2001 -
Skills
Office equipment proficiency
undefinedTimeline
Customer Service Representative
McDonald's Restaurant
01.2024 - 03.2024
Customer Service Representative
Grupo CCN
10.2020 - 08.2021
Cashier
Almacenes Peña
12.2019 - 08.2020
High School Diploma -
Politecnico Femenino Mercedes Morel
04.2001 -
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