Summary
Overview
Work History
Education
Languages
Timeline
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Melany Fabio

Melany Fabio

Varese

Summary

Effectively communicating across four languages and demonstrating exceptional teamwork, I excelled as a manager on duty by enhancing customer satisfaction and streamlining operations. Through active listening and attention to detail, I significantly improved guests' experiences, showcasing my ability to manage time efficiently, and resolve issues with professionalism. I am known to be reliable, punctual, and consistent.

Overview

8
8
years of professional experience

Work History

Manager on Duty

The Crystal Lodge
Whistler
02.2022 - 05.2024
  • Perform all duties of a Front Desk Agent (see below)
  • Handle customer complaints, by providing friendly and knowledgeable support, resolve issues, and adjust policies while maintaining composure and professionalism
  • Train new employees

Front Desk Agent

The Crystal Lodge
Whistler
10.2021 - 02.2022
  • Greeted visitors and guests upon arrival, offered assistance, and answered concierge-related questions.
  • Processed check-ins and check-outs. Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via email.

Front Office Clerk

La Meridiana Hotel & Golf Resort
Garlenda
03.2021 - 10.2021
  • Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
  • Assisted with reservation management, ensuring accurate bookings.
  • Organized concierge services for guests (i.e golf rounds), resulting in enhanced customer experiences during their stay.

Waitress

Ibis Styles Toulon Centre Port
Toulon
11.2019 - 03.2020
  • Kept server areas clean and stocked to increase efficiency while working at tables.
  • Greeted new customers, discussed menus and specials, and took orders.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress and Barista

Bar Ristorante Collina D'Oro
Montagnola
01.2018 - 12.2018
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
  • Greeted new customers, discussed menus and specials, and took orders.
  • Made and served café beverages, soft drinks and alcoholic drinks (included basic cocktails) with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils, and seating areas daily.

Assistant Waitress

Ludlow Bar & Dining
Melbourne
11.2016 - 09.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept workstation organized and stocked to better accommodate lead waitress and other staff.
  • Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
  • Organized table settings and maintained dirt-free and tidy tables.

Education

Tourism Course - Front Office Manager

Scuola Italiana Per Il Turismo
Florence, Italy
12-2020

High School Diploma -

Liceo Linguistico Alessandro Manzoni
Varese, Italy
07-2016

Languages

Italian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Proficient (C2)
C2

Timeline

Manager on Duty

The Crystal Lodge
02.2022 - 05.2024

Front Desk Agent

The Crystal Lodge
10.2021 - 02.2022

Front Office Clerk

La Meridiana Hotel & Golf Resort
03.2021 - 10.2021

Waitress

Ibis Styles Toulon Centre Port
11.2019 - 03.2020

Waitress and Barista

Bar Ristorante Collina D'Oro
01.2018 - 12.2018

Assistant Waitress

Ludlow Bar & Dining
11.2016 - 09.2017

Tourism Course - Front Office Manager

Scuola Italiana Per Il Turismo

High School Diploma -

Liceo Linguistico Alessandro Manzoni

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Melany Fabio