Mehreen Shaukat
Dubai
Summary
To work with a dynamic and reputed organization that offers versatile opportunities for comprehensive career building and skills development by serving in a professional work environment. Seeking a challenging position in a growing organization where my acquired skills and knowledge will be utilized towards continued growth and development of the organization. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Allied Bank Limited
Karachi
01.2023 - 03.2024
- High experience & knowledge of customer care & customer relation management
- Developed knowledge base of customer service policies to ensure compliance with company standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Coach Trainer
Right to Play Pakistan (N.G.O)
Karachi
05.2017 - 07.2022
- Teach 2+ classes per day with class sizes ranging from 10 to 15 students
- Managed successful designated funding campaign for backs to school and playground
- Public speaking motivational sessions and work in community as a (volunteer) for the youth and children
- Supported and monitored the academic performance and social development of the student athletes
- Managing uniforms, equipment, and facilities in a responsible Manner.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Receptionist
Mehran Laboratory
Karachi
09.2016 - 04.2017
- Accurately maintained records with diligent filling and entering patient data onto computer system
- Safely treated and disposed of clinical waste following company policy.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Teacher
T.C.F School
Karachi
01.2015 - 05.2016
- Completing daily pupil attendance reports
- Preparing assignments course material and lessons for pupils to do.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor of Arts -
Univercity of Karachi
Karachi Pakistan 11.2019
Intermediate -
Government Collage For Woman
Karachi Pakistan 05.2013
High School Diploma -
The Citizen Foundation School
Karachi Pakistan 03.2010
Skills
- Ability to work independently or as part of team
- Dedicated and Hardworking
- Communication Skills
- Medical Record-Keeping
- Fully capable in handling challenges
- Time Management
- Risk Assessment
- Customer Service
- English Language (PACC)
- Resolving issues
- Training experience
Languages
English
Fluently
Urdu
Fluently
Timeline
Call Center Representative
Allied Bank Limited
01.2023 - 03.2024
Coach Trainer
Right to Play Pakistan (N.G.O)
05.2017 - 07.2022
Receptionist
Mehran Laboratory
09.2016 - 04.2017
Teacher
T.C.F School
01.2015 - 05.2016
Bachelor of Arts -
Univercity of Karachi
Intermediate -
Government Collage For Woman
High School Diploma -
The Citizen Foundation School
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