Mehak Sohi
Shift Supervisor
Brisbane
Summary
Efficient Shift Supervisor dedicated to maximizing company value through exceptional leadership. Skilled in effective communication and meticulous organization. Takes pride in ability to streamline operations and drive team productivity. Well-versed in various equipment operations, ensuring smooth workflow and optimal performance.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Shift Supervisor
Amazon(via Randstad)
04.2024 - Current
- Supervise daily operations and ensure all processes meet Amazon’s performance, quality, and safety standards.
- Build and manage shift rosters to ensure adequate staffing and efficient workflow coverage.
- Coordinate and manage shift handovers to maintain operational continuity and minimize downtime.
- Train and coach team members to achieve productivity targets and improve team performance.
- Monitor workflow and address issues promptly to support continuous improvement initiatives.
- Foster a positive and safe working environment in line with Amazon and Randstad policies
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
Sales And Customer Service
International Beaute
10.2023 - 03.2024
- Developed a customer service dashboard to visually represent customer service metrics in real-time
- Updated and maintained an extensive database of customer records, resulting in improved customer service and increased sales
- Developed and maintained an internal customer service database to track customer inquiries and complaints
- Developed and implemented a customer feedback program to identify areas of improvement
- Analyzed sales data and trends to identify new growth opportunities and optimize sales performance
Production (Packer)
Dnata Catering (DHL Supply Chain)
07.2022 - 10.2023
- Maintained and updated production logs to track production statistics and performance data
- Created a system for tracking production data that improved visibility into production KPIs
- Developed and maintained production databases to ensure accurate tracking and reporting of production data
- Assisted with check-in and check-out procedures, ensuring a smooth and efficient process
Team Member
Coles
04.2020 - 07.2022
- Developed and maintained strong relationships with colleagues, resulting in increased collaboration and better outcomes
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted customers with locating items and providing product information
Shift Manager
Pizza Capers
01.2019 - 11.2020
- Processed payments and balanced the register at the end of the shift
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Completed a full-service shift with no customer complaints
Education
Bachelor of Business Administration -
Punjabi University
03.2015 - 08.2021
Skills
- Analytical problem solving
- Engaging communication style
- Strong customer service capabilities
- Proficient in managing multiple tasks
- Organizational time management
- Training and development
- Effective schedule coordination
- Client-focused
- Inventory management
Timeline
Shift Supervisor
Amazon(via Randstad)
04.2024 - Current
Sales And Customer Service
International Beaute
10.2023 - 03.2024
Production (Packer)
Dnata Catering (DHL Supply Chain)
07.2022 - 10.2023
Team Member
Coles
04.2020 - 07.2022
Shift Manager
Pizza Capers
01.2019 - 11.2020
Bachelor of Business Administration -
Punjabi University
03.2015 - 08.2021
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