Medhat Hamdy Mohamed Azab

• Sales with power of promotion with agents of Middle East as building strong partnerships and good communications.
• Making itineraries based on client's needs and arranging tours.
• overseas remittance
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Built strong relationships with clients by following up on previous tours and suggesting new products and programs.
• Developed and implemented incentive programs to increase sales and customer loyalty.
• Successfully negotiated contracts to secure long-term partnerships, ensuring continued business growth with accommodation's suppliers.

• Translated game localization into Arabic and checked quality of texting.
• Collaborated with team to translate series of documents from Japanese to Arabic.
• Reviewed, edited and proofread translated documents for accuracy.
• Repeated and restructured complex translations to optimize understanding.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Developed and maintained positive relationships with guests for satisfaction.

Collaborated with team members to handle guest requirements from check-in through check-out.

Received inquires from OTA and booked rooms through hotel system.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.