Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Travelling,Cycling, Gaming
Timeline
Generic

MD Arham Reza

Student
Beppu,32

Summary

Dynamic professional with proven expertise in customer engagement and data analysis, honed at TELUS Digital AI Data Solutions and McDonald's. Excelled in teamwork, enhancing customer satisfaction, and improving data quality processes. Skilled in multitasking and clear communication, achieving significant contributions to team goals and project accuracy.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Crew Member

McDonald's
Ōita, Beppu
02.2023 - Current
  • Preparing menu items according to McDonald's standards.
  • Operating kitchen equipment to cook items like burgers and fries.
  • Ensuring the kitchen area is clean and organized.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Trained 8 new team members on procedures, customer service, and sales techniques.
  • Working with other crew members to meet sales targets of 15 million yen.
  • Occasionally assisting at the front counter or drive-thru.
  • I worked well with teammates and accepted coaching from the management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Data Analyst

TELUS Digital AI Data Solutions
Ōita, Oita
10.2023 - 05.2024

-Ensuring the accuracy and relevance of information related to Japanese geography, business, media, sports, news, social media, and cultural affairs.
-Evaluating and comparing data from multiple sources to confirm consistency and reliability.
-Determining the pertinence of information to specific tasks or projects.
-Offering constructive feedback on guidelines or tasks to enhance data quality and processes.

Convenience Store Clerk

ローソン/Lawson
Ōita, Beppu
04.2022 - 07.2023
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
  • Provided prompt assistance to customers at self-checkout stations, resolving issues efficiently to minimize wait times.
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Stocked merchandise on display shelves and racks to provide good selection for customers.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.

Education

BBA - Strategic Management

Ritsumeikan Asia Pacific University
Beppu, Japan
10.2021 - 09.2025

Skills

Customer service

Customer engagement

Multitasking and organization

Time management

Teamwork and collaboration

Attention to detail

Clear communication

Accomplishments

Capstone Project Finalist

  • Selected as one of the top 4 teams out of 32 to present a business proposal to the client.
  • Developed and delivered a strategic solution addressing real-world business challenges.
  • Collaborated with a diverse team to conduct market research, financial analysis, and innovative problem-solving.

Travelling,Cycling, Gaming

  • Traveling: Passionate about exploring new places, both within Japan and internationally, whenever the opportunity arises.
  • Cycling: I enjoy cycling as a way to stay active and discover new routes.
  • Gaming: Engages in gaming as a way to unwind and challenge strategic thinking.

Timeline

Data Analyst

TELUS Digital AI Data Solutions
10.2023 - 05.2024

Crew Member

McDonald's
02.2023 - Current

Convenience Store Clerk

ローソン/Lawson
04.2022 - 07.2023

BBA - Strategic Management

Ritsumeikan Asia Pacific University
10.2021 - 09.2025
MD Arham RezaStudent