Word, Excel, PowerPoint: Business level proficiency (Excel: able to use functions such as IF, VLOOKUP, and pivot tables)
Mayu Riggert
E-Commerce Sales Specialist
BOX1574 Yokota Air Base Fussa-shi Tokyo
Summary
Successfully led e-commerce operations across diverse marketplaces, hiring, training, and managing 12 inexperienced staff to achieve annual sales of 2 billion yen. Proficient in offline marketing strategies, I enhanced customer experience through the launch of new showrooms and pop-up events. Additionally, I developed influencer marketing strategies and managed social media operations on Facebook, Twitter, and Instagram, including initiating live streaming on Instagram. This approach, combined with effective leadership and strategic marketing planning, dramatically improved performance both online and offline.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Freelancer
Self-employeed
12.2023 - Current
- Translation of instruction manuals for the American educational toy brand Vtech.
- SNS operation consulting aimed at expanding sales of their own products in the US at Akita Komachi Producers Association Inc. in Ogata Village.
- Support for launching new business operations on US Amazon.
- Support for the establishment of a new marketing consulting company.
- Interview support services for SES (System Engineer Service) business.
E-Commerce Assistant Manager
Wella Company Group Wella Japan G.K.
08.2023 - 11.2023
- Established and maintained a balanced and accurate e-commerce budget to execute initiatives with proper funding and enrich customer experience.
- Responsible for Amazon, Rakuten Ichiba, LINE Gift, and Beauty Garage account for OPI.
- Coordinated promotional campaigns, driving brand awareness and increasing sales revenue.
- Launched sales on LINE Gift and conducted negotiations for promotions with vendors.
- Supported and created creative content for the OPI division's Instagram.
E-Commerce Sales Specialist
Koala Sleep Japan K.K.
02.2020 - 07.2023
- Expand sales channels by opening new stores on various marketplaces.
- Established first sales channel expansion project for the company's E-Commerce platforms.
- Operate and manage company stores on e-commerce marketplaces to include management and oversight of12 contract staff.
- Responsible for: Amazon, Rakuten Ichiba, Yahoo! Shopping, and au PAY Market accounts.
- Develop, execute, dynamically reevaluate, and analyze Japan marketing team budget in support of overall country's sales strategy.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Handle customer inquiries, process orders, manage inventory, arrange shipping, create and update product pages.
- Learn and adapt to new technology and software applications.
Customer Success
Marketing-Robotics, Inc.
09.2019 - 01.2020
- Created and led four member team responsible for customer acquisition for newly developed MA tool, "RikuRoBo".
- Inside sales for new customer acquisition, targeting small and medium-sized enterprises nationwide utilizing leads generated from web and webinars.
- Created business flows and sales scripts
- Responsible for field sales.
- Connected with prospects through on site and off site meetings to close deals.
- Created product training plans centered on customer success and satisfaction.
Store Associate
Belcadia Inc. (Mont-bell)
08.2018 - 01.2019
- Achieved average budget attainment rate of 105%, ranking 12th out of 128 stores at Koshigaya Lake Town location.
- Contributed to an increase in purchase numbers by creating layouts and displays that take into account the customer flow and purchasing behavior. Also contributed to business performance by listening to and understanding customer needs and proposing products to meet those needs.
- Answered questions about store policies and addressed customer concerns.
Residence Sale
Residence Building Management, Inc.
04.2016 - 07.2018
- Since lead acquisition through referrals from real estate agents was the primary focus, I proactively built relationships with real estate agencies resulting in more referrals.
- In my second year with the company, I achieved the second-highest sales performance among 15 members in my department.
- Agent for a casualty insurance company, negotiating insurance contracts for apartments.
- Managed property maintenance for land and buildings.
Education
Bachelor of Arts - English
Tokai University
Kanagawa 04.2012 - 03.2016
Skills
E-commerce
Software
Google Office: Proficient in using Google Sheets, Google Docs, and Google Slides
Timeline
Freelancer
Self-employeed
12.2023 - Current
E-Commerce Assistant Manager
Wella Company Group Wella Japan G.K.
08.2023 - 11.2023
E-Commerce Sales Specialist
Koala Sleep Japan K.K.
02.2020 - 07.2023
Customer Success
Marketing-Robotics, Inc.
09.2019 - 01.2020
Store Associate
Belcadia Inc. (Mont-bell)
08.2018 - 01.2019
Residence Sale
Residence Building Management, Inc.
04.2016 - 07.2018
Bachelor of Arts - English
Tokai University
04.2012 - 03.2016
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Razan Lynn SafiRazan Lynn Safi
Digital Illustrator at Self-employeedDigital Illustrator at Self-employeed