Mayu Kawaguchi
Sydney
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Service Call Center Agent
The Fullerton Hotel Sydney
No1. Martin Place, NSW
08.2023 - 12.2023
- Received over 200 calls per shift, and handled them promptly.
- Built rapport with customers and followed up with clients to confirm address of concerns.
- Provided primary customer support to internal and external customers.
- Received escalated calls during high volume phone hours as part of supervisory team.
- Entered and updated clients' proprietary information in OPERA system.
- Communicated with customers via email and instant messaging to address client needs during excessively busy periods.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
SOHO Cafe
06.2023 - 08.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Store Clerk
Seven Eleven
Niigata, Japan
11.2021 - 02.2023
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Interacted with over 400 customers daily.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Waitress
Edoya
11.2021 - 12.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Education
High School Diploma -
Maebashi Girl's Highschool
Maebashi, Gunma, Japan 04.2018 -
Bachelor of Design - Bachelor of Design in Product Design
University of Technology Sydney
Sydney, NSW 02.2023 -
Skills
Service PrioritizationAttention to Detail
Cross-Selling and Up-Selling
Resolving Issues
Proficient in OPERA
Design Implementation
CAD Drafting
Fluent in Japanese
Certification
Licensed RSA - 23 Apr 2028
Timeline
Service Call Center Agent
The Fullerton Hotel Sydney
08.2023 - 12.2023
Waitress
SOHO Cafe
06.2023 - 08.2023
Bachelor of Design - Bachelor of Design in Product Design
University of Technology Sydney
02.2023 -
Store Clerk
Seven Eleven
11.2021 - 02.2023
Waitress
Edoya
11.2021 - 12.2022
High School Diploma -
Maebashi Girl's Highschool
04.2018 -