MAYU EVANS
Yakuin,40
Summary
A seasoned and dynamic Senior Sales Development Representative at Planet Labs PBC, boasting a comprehensive background in eCommerce, customer service, and business development. Known for consistently surpassing sales goals, elevating customer satisfaction levels, and nurturing robust client relationships on a global scale. Exhibits a standout capacity for catalyzing growth and enhancing team productivity, supported by a proven track record of steering high-performance teams beyond their targets. Highly driven towards achieving excellence in every professional venture. Employs an analytical and forward-thinking strategy to adapt and revitalize approaches in response to evolving market demands. Distinguished for a unique ability to lead creative initiatives and engage brands, consistently outperforming set objectives.
Overview
7
7
years of professional experience
Work History
Senior Sales Development RepresentativeRepresentat
Planet Labs PBC
05.2021 - Current
- Spearheaded outreach initiatives to identify and engage potential clients, significantly increasing company's customer base and revenue streams. Achieved notable success by showcasing exceptional negotiation and deal-closing skills.
- Utilized advanced sales techniques and tools to generate new leads and manage sales pipeline effectively. Consistently hit all sales targets, never missing quarterly or annual goal over two consecutive years, demonstrating unparalleled dedication and performance.
- Elevated to hybrid role between SDR and Account Executive, entrusted with managing entire sales cycle from lead generation to closing. This responsibility underscores profound trust in my ability to not only initiate but also successfully conclude sales engagements, ensuring client satisfaction and loyalty.
- Collaborated closely with marketing team to align sales strategies with broader marketing campaigns, enhancing overall brand visibility and market penetration.
- Worked intimately with marketing department to organize and moderate webinars and events in Japan, strengthening client engagement and brand awareness.
- Conducted in-depth market research to stay abreast of industry trends and leverage insights for strategic sales planning.
- Demonstrated proficiency in CRM systems and sales automation tools to streamline sales processes and improve efficiency, contributing to seamless execution of sales strategies and client management.
Freelance Business Development Manager
Doko Japan
04.2021 - 07.2021
- Converted existing portfolio of top priority restaurants and deliver clients satisfaction and business growth, as well as identify new strategic prospects with highest business potential.
- Approached, negotiated with, and converted these strategic leads into new DIGITOMENU clients.
- Developed/implemented marketing campaigns, followed up with potential clients to create leads.
- Interpreted meetings and telephone calls and translated in-apps texts, manuals, and supplementary development documents and materials.
Restaurant Associate
Wolt Japan
09.2020 - 04.2021
- Efficiently onboarded venues to Wolt platform, ensuring seamless integration through menu consulting, price negotiations, photographer assignments, photo shoot scheduling, translations, and training.
- Strengthened relationships with restaurant partners by providing comprehensive training on Wolt's systems and ensuring they were informed of all updates.
- Actively supported Sales Team in acquiring new restaurant partners through field and inside sales tactics, including organizing webinars for prospective clients.
Pitney Bowes
ECommerce Client And Customer Service Specialist
09.2017 - 01.2020
- Improved team's efficiency of handling international consumers and marketplace sellers located mainly in U.S. and U.K., by telephone and electronically using CMS such as Salesforce.
- Used Atlassian JIRA to manage backlog of customer query tickets.
- Successfully delivered prompt support to clients in variety of areas through research and liaison with internal teams and third-party vendors including logistics companies and online payment companies.
- Consistently exceeded client's satisfaction by clarifying complaints, determining cause of problem, selecting and explaining best solution to solve problem, and expediting correction in multitasking environment.
- Assisting customers in understanding their bills, processing transactions and refunds with credit card management or online payment systems such as Cybersource, Paypal and Adyen.
- Proactively monitoring buyers’ profiles to identify fraudulent activities and reporting them to Fraud prevention department.
- Made active contributions to help achieve team goals and success by sharing knowledge through mentorship, collaboration, aiding in documentation, and occasional weekend overtime.
- Gained organizational recognition by receiving customer service agent or people's choice of month award on several occasions.
Education
Bachelor of Arts - Art History And Curating
Tokyo University of The Art
Tokyo03.2006
Skills
- Sales Presentations
- Pipeline Development
- Closing Techniques
- Contract Negotiation
- CRM Management
- Analytical Skills
- Customer Engagement
- Active Listening
- Business requirements gathering
- CRM proficiency
- Sales Pipeline Management
- Remote Sensing and GIS
- Sustainable Practices and thinking
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Senior Sales Development RepresentativeRepresentat
Planet Labs PBC
05.2021 - Current
Freelance Business Development Manager
Doko Japan
04.2021 - 07.2021
Restaurant Associate
Wolt Japan
09.2020 - 04.2021
Pitney Bowes
ECommerce Client And Customer Service Specialist
09.2017 - 01.2020
Bachelor of Arts - Art History And Curating
Tokyo University of The Art
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