Maya Becerril
Medical Translator/ Student
FPO,AP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to providing quality service and results.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
Retail Sales Associate
Direx
Kagawa, Japan
09.2018 - 06.2019
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with non-Japanese customers to better uncover individual needs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Prioritized helping customers over completing other routine tasks in store.
Medical Translator
Explore Translation
Sasebo City, Nagasaki, Japan
02.2025 - Current
- Updated internal databases with translated content, ensuring easy access for healthcare professionals and staff.
- Conducted thorough proofreading of translated materials, ensuring accuracy and consistency throughout all deliverables.
- Increased patient satisfaction with their healthcare experience through timely and accurate translation support.
- Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
Client Service Assistant- Volunteer
Navy-Marine Corps Relief Society
Camp Foster, Okinawa, Japan
03.2013 - 06.2015
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Student Admissions Representative
Mesa Community College
Mesa, AZ
09.2005 - 10.2006
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - Tourism And Recreation Management
08.2020 - Current
- Member of Tao Sigma Honor Society
Associate of Arts -
01.2004 - 05.2006
- Member of Phi Theta Kappa
- Member of Student Ambassador
Skills
Display Setup
undefinedLanguages
English
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)
Timeline
Medical Translator - Explore Translation
02.2025 - Current
First Aid/CPR Certified
02-2025
Arizona State University - Bachelor of Science, Tourism And Recreation Management
08.2020 - Current
Retail Sales Associate - Direx
09.2018 - 06.2019
Client Service Assistant- Volunteer - Navy-Marine Corps Relief Society
03.2013 - 06.2015
Student Admissions Representative - Mesa Community College
09.2005 - 10.2006
Mesa Community College - Associate of Arts,
01.2004 - 05.2006
Certification
First Aid/CPR Certified