Maya Becerril
Medical Translator/ Student
FPO,AP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to providing quality service and results.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
Retail Sales Associate
Direx
Kagawa, Japan
09.2018 - 06.2019
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with non-Japanese customers to better uncover individual needs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Prioritized helping customers over completing other routine tasks in store.
Medical Translator
Explore Translation
Sasebo City, Nagasaki, Japan
02.2025 - Current
- Updated internal databases with translated content, ensuring easy access for healthcare professionals and staff.
- Conducted thorough proofreading of translated materials, ensuring accuracy and consistency throughout all deliverables.
- Increased patient satisfaction with their healthcare experience through timely and accurate translation support.
- Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
Client Service Assistant- Volunteer
Navy-Marine Corps Relief Society
Camp Foster, Okinawa, Japan
03.2013 - 06.2015
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Student Admissions Representative
Mesa Community College
Mesa, AZ
09.2005 - 10.2006
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - Tourism And Recreation Management
08.2020 - Current
- Member of Tao Sigma Honor Society
Associate of Arts -
01.2004 - 05.2006
- Member of Phi Theta Kappa
- Member of Student Ambassador
Skills
Display Setup
Money Handling
Customer Service
Time Management
Flexible Schedule
Public Speaking
Event Planning
Proficient in Japanese and English
Languages
English
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)
Timeline
Medical Translator - Explore Translation
02.2025 - Current
First Aid/CPR Certified
02-2025
Arizona State University - Bachelor of Science, Tourism And Recreation Management
08.2020 - Current
Retail Sales Associate - Direx
09.2018 - 06.2019
Client Service Assistant- Volunteer - Navy-Marine Corps Relief Society
03.2013 - 06.2015
Student Admissions Representative - Mesa Community College
09.2005 - 10.2006
Mesa Community College - Associate of Arts,
01.2004 - 05.2006
Certification
First Aid/CPR Certified