MAXWELL J. NNANNA
Hayama-Cho
Summary
Network Engineer Recognized for the ability to set, achieve, and exceed challenging operational goals. Well-trained and highly adept in all facets of networking, wired and wireless. Skilled in personal computer hardware and software, including installations, troubleshooting, maintenance, and support. A quick learner and avid researcher who stays updated with ever-changing technologies, applications, and programs. Excellent written and verbal communication skills, able to translate technical terms and concepts into layman's terms. Committed to the highest degree of customer service and client relations to meet business and IT objectives.
Overview
22
22
years of professional experience
16
16
years of post-secondary education
5
5
Certifications
Work History
Network Engineer / IT Site Lead
American Engineering Corporation – Tokyo Branch Office
10.2022 - Current
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
- Monitor performance and ensure system availability and reliability
- Provide Level 2/3 support and troubleshooting to resolve issues
- Oversee and manage IT operations at specific site, support IT needs of site and customers
- Manage projects, define objectives, scope, deliverables, and timelines
- Coordinate tasks, monitor progress, and manage stakeholder relationships
- Relevant Projects: WWT World Wide Technology: Project management and service deployments in Japan
- Amazon WiFi Remediation Program: Survey and installation
- IB MOR Microsoft Rack Build: Rack and stack installation
- Apple Retail Store IT Refresh, Osaka Hyatt Regency Hotel: Service desk and systems support
- CentricsIT Service Desk Smart Hands Support Deployment (various sites in Tokyo, Japan)
Field Services Engineer - Information Technology
Swiss Reinsurance Company Ltd, Japan Branch
08.2017 - 07.2022
- Enabled internal customers to effectively use technology through local workplace support activities
- Managed incidents and requests per Swiss Re's service management tool (CSNOW)
- Achieved 200 laptop refreshes in 2.5 months, ahead of schedule
- Handled hardware repairs, software deployments, and provided timely feedback.
- Reduced project completion time with efficient resource allocation and effective communication strategies
- Created detailed reports on engineering activities and findings
- Collaborated with other departments to facilitate successful project completion
- Implemented new strategies to reduce costs and improve efficiency of engineering team
- Monitored and evaluated engineering performance to recommend improvements
- Developed planning criteria for integrating and enabling new technologies
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements
Teacher, Instructor (ELT, Conversational English)
Interac Co., Japan
03.2014 - 07.2017
- Taught English in local Junior and elementary schools
- Created lesson plans and materials, acted as cultural ambassador.
Veterinary Food Inspection Specialist
United States Army
02.2010 - 10.2013
- Inspected $22+ million in food products annually, supervised food assessments, provided quality control, and technical guidance.
- Improved overall food quality by identifying and addressing potential contamination issues in a timely manner
- Monitored engine gauges and operated machinery to grade to fine specifications
Heavy Equipment Mechanic
United States Marine Corps
11.2002 - 04.2006
- Repaired a variety of construction equipment and performed preventive maintenance.
Education
Master of Science in Cybersecurity Policy -
Colorado Technical University
04.2001 - 04.2017
Bachelor of Science in Information Technology - Network Management Specialization - undefined
Colorado Technical University
Bachelor of Science in Business Administration - Information Technology - undefined
Colorado Technical University
Skills
- Routers, Switches, Wireless Access Points, Servers, Projectors, Printers, Scanners
- Computer/IT Equipment: Desktop, laptop, Lenovo Hub, tablet, and server configuration (repair, training, troubleshooting, etc)
- Incident ticket management (CSNOW, Spiceworks)
- Internet/Networking: Firewalls: Fortinet FortiGate, PFsense, Cisco, VPN: iPass
- Internet, phone, and video conferencing connectivity, including IP systems (eg, Cisco IP handsets, spider phones)
- Wireless: WAP/WAP controllers
- Ethernet wiring and cabling (T-568A/T-568B)
- Mobile: Android, iOS
- Security: IP video camera systems (truVision NVR)
- Physical security/Digital security
- System backup, cloud storage
Certification
CompTIA A+ ce Certification
Military Awards
- United States Army Achievement Medal (x3)
- United States Navy Unit Commendation
- United States Army Superior Unit Award
- United States Army Good Conduct Medal (x2)
- United States Marine Corps Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Korean Defense Service Medal
- Professional Development Ribbon
- United States Army Service Ribbon
- United States Navy Sea Service Deployment Ribbon (x3)
- Driver and Mechanic Badge
References
Available upon request
Timeline
Network Engineer / IT Site Lead
American Engineering Corporation – Tokyo Branch Office
10.2022 - Current
Field Services Engineer - Information Technology
Swiss Reinsurance Company Ltd, Japan Branch
08.2017 - 07.2022
Teacher, Instructor (ELT, Conversational English)
Interac Co., Japan
03.2014 - 07.2017
Veterinary Food Inspection Specialist
United States Army
02.2010 - 10.2013
Heavy Equipment Mechanic
United States Marine Corps
11.2002 - 04.2006
Master of Science in Cybersecurity Policy -
Colorado Technical University
04.2001 - 04.2017
Bachelor of Science in Information Technology - Network Management Specialization - undefined
Colorado Technical University
Bachelor of Science in Business Administration - Information Technology - undefined
Colorado Technical University
CompTIA A+ ce Certification
CompTIA Network+ ce Certification
Google Cybersecurity Professional Certificate
Commscope SP3361 SYSTIMAX Installation & Maintenance Certification
Commscope SPDCS – Data Center Fit Certification
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