MAURICE L. FORD
Retail Supervisor
Armed Forces-Pacific,AP
Summary
Highly-organized Veteran with over 10 years facilitating workflows. Promotes interdepartmental collaboration through teamwork. Demonstrated expertise in project and document management. Experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Adobe PDF and all MS suites.
Overview
15
15
years of professional experience
Work History
Front Checkout Supervisor/Public Affairs Rep. NF-2
AAFES
APO, AP
11.2021 - Current
- Entered and priced inventory to assist with efficient restocking.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Processed exchanges, refunds and team member purchases to keep 22 cashiers focused on efficiently checking out regular customers.
- Supervised diverse team of cashiers and communicated daily goals and feedback in both English and Japanese.
- Trained and oriented associates to maximize team performance.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Powerzone Supervisor NF-2
AAFES
Okinawa, JP
01.2020 - 01.2021
- Entered and priced inventory to assist with efficient restocking.
- Achieved and maintained over 20% attachment rate for Apple Products.
- Led Powerzone to achieve over 200 EPP sales per month.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained and oriented associates to maximize team performance.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Operations Manager
C&C Moving
Naha, AP
08.2018 - 02.2020
- Mentored over 20 employees, ensuring all were trained in product knowledge and capable of performing assigned duties.
- Provided exceptional customer services with greeting and acknowledging all customers in friendly, professional manner.
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them.
- Recruited and screened qualified potential employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Processed payroll for approximately 20 employees.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw and improved deliveries worth over $120,000 per year through efficient coordination of daily operations.
- Operated different types of vehicles and equipment in varied terrain and conditions.
Video DJ/Bartender
Music Bar Soul To Soul
Naha, JP
04.2015 - 01.2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Rang up customers on register and accompanying credit card reader system.
- Performed cashier balancing daily, handling in excess of $100,000 dollars equivalent.
- Kept bar area safe, clean, and well-stocked throughout each working shift.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Munitions Systems Specialist
United States Air Force
Kadena Air Base, JP
11.2006 - 11.2014
- Honorably Discharged at eight years as E-4 .
- Performing functions such as warehousing, accounting, mechanical assembly, electronics, construction, transportation of munitions, use of hand tools, and preparing and maintaining documentation and records for inventory management actions involving manual or automated systems or both.
- Experienced in supervising or performing functions such as receipting, identifying, inspecting, storing, reconditioning, issuing, delivering, maintaining, testing, and assembling guided and unguided munitions; or preparing and maintaining documentation and records for inventory management actions.
- Held Government Owned Vehicles License with various types of vehicles to include forklifts up to 50 ton ISO loader, Semi-Trucks with various types of trailers to include 40 foot long, 32 foot short, and 40 foot Rollorized, Re-fueling trucks, and passenger transport vehicles to include bus.
- Trained members as Squadron/Battalion level vehicle trainer for all vehicles held on GOV license.
- Completed thousands of inspections of equipment and associated records to check compliance with safety and operational requirements.
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls maintaining 100% safety record.
- Experienced in Airfield operations, to include loading/unloading military aircraft and airport navigation.
Education
Graduation Certificate - Retail Management
Retail Management Academy
AAFES07.2022
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05.2022
High School Diploma -
WOODLAND HIGH SCHOOL
Dorchester05.2005
Skills
- Supervision
- Team management
- Multitasking Abilities
- Team-building
- Scheduling
- Cultural Awareness
- Microsoft Office programs
- Front office operations
Additional Information
- AWARDS AND ACKNOWLEDGEMENTS Received award for Outstanding Contributions from the Army and Air Force Exchange Services.
- Received various military awards while serving in the United States Air Force.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Checkout Supervisor/Public Affairs Rep. NF-2
AAFES
11.2021 - Current
Powerzone Supervisor NF-2
AAFES
01.2020 - 01.2021
Operations Manager
C&C Moving
08.2018 - 02.2020
Video DJ/Bartender
Music Bar Soul To Soul
04.2015 - 01.2019
Munitions Systems Specialist
United States Air Force
11.2006 - 11.2014
Graduation Certificate - Retail Management
Retail Management Academy
Bachelor of Science - Human Resources Management
Western Governors University
High School Diploma -
WOODLAND HIGH SCHOOL
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