Matshediso Mabel Ndhlovu
Chiyoda City
Summary
Compassionate and dynamic professional with 16 years of experience providing exceptional care to individuals with diverse needs. Proficient in administering medication, supporting daily living activities, and ensuring a safe and nurturing environment. Resourceful manager with expertise in customer service, team scheduling, remote support tools, and protocols. Accomplished hotel front desk professional with a strong background in guest services, revenue generation, and seamless operations. Adept in handling reservations, check-ins, and upselling hotel amenities while maintaining a clean, safe, and welcoming environment. Customer service expert focused on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and a customer-centered approach. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Pic up
07.2024 - 01.2025
- Maintained accurate records of delivery details such as invoices and proof of delivery
- Managed package delivery routes and adjusted as needed to ensure on-time delivery
- Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
- Developed a system to track and monitor customer orders and delivery times, reducing delivery delays by 15%
- Developed and implemented a driver monitoring system that improved driver safety and compliance with regulations
- Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
- Maintained a professional attitude and demeanor when interacting with customers
- Followed safety protocols to ensure the safety of customers and the public
- Utilized up-to-date knowledge of the local geography to identify the best routes
Assistant Teacher
Vine College
08.2022 - 06.2024
- Promoted diverse aspects of student development using tailored classroom activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Improved learning outcomes with creation of engaging and educational activities.
- Supported use of educational technology in classroom, enhancing learning experience.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Adapted teaching methods and materials to meet students' varying needs.
Healthcare Assistant
Weaverville Nursing Home
10.2020 - 06.2022
- Worked alongside healthcare specialists to ensure full-spectrum patient care.
- Tracked clients' health status alterations and informed medical personnel.
- Maintained high standards of care by enabling effective communication across diverse teams.
- Worked with healthcare professionals to provide optimal patient care.
- Supported medical staff by preparing patients for treatments and examinations.
- Monitored vital signs consistently to maintain high-quality healthcare.
- Coordinated timely travel for clients attending health check-ups and engagements.
- Facilitated supportive interventions to address client distress.
- Prepared nutritious meals and snacks according to dietary guidelines
- Evaluated clients' physical and mental health to identify changes.
- Cleaned and sanitized patient rooms, bathrooms, and other areas to ensure health and safety.
- Managed safe travel arrangements for patient visits.
- Created customized care plans addressing medical, physical, and emotional needs.
- Assisted with daily activities, such as bathing, dressing, and eating.
- Assisted patients with mobility, such as walking or using a wheelchair.
- Educated family members on care techniques and safety measures.
- Used adaptive equipment to facilitate patient care.
Customer Service Manager
Electronic Toll Collection
04.2010 - 09.2020
- Supervised customer service activities and routinely assessed staff performance.
- Managed over 130 customer calls daily, achieving a perfect satisfaction rate.
- Organized efficient virtual gatherings for distributed teams, adhering to time and cost limits.
- Employ support tools to remotely assist customers.
- Transitioned branch to remote operations during COVID-19 pandemic.
- Optimized remote assistance by refining a desktop support platform.
- Created training materials and conducted training sessions to ensure compliance with policies and procedures.
- Created and enforced customer service protocols to align with company policies.
- Devised and executed strategies to elevate service quality through team collaboration.
- Analyzed customer service data to identify trends and opportunities for improvement.
- Created and updated customer service documentation to meet standards.
Front Desk Manager
Saint George Hotel
07.2007 - 03.2010
- Collaborated across departments to enhance guest experiences.
- Oversaw upkeep of lobby area and front desk to maintain cleanliness and safety.
- Handled payments and generated receipts swiftly and accurately, contributing to a 60% boost in revenue.
- Provided customers with information on company products and services
- Supported the design of marketing campaign materials.
- Handled complaints and inquiries in a professional manner
- Maintained a clean and organized front desk area
- Assisted guests with reservations, check-ins, and check-outs
- Supervised lobby activities to promote security and well-being.
- Scheduled appointments, meetings, and events.
- Promoted premium hotel offerings and packages to guests.
- Operated the hotel switchboard and other communication equipment.
- Greeted and welcomed guests in a friendly, professional manner.
- Verified customer information and entered data into the computer system.
- Inspected all guest rooms to ensure they meet the hotel's quality standards.
- Responded to guest inquiries and requests in a timely, courteous manner.
- Notified supervisor of damages or safety concerns for quick resolution.
- Trained and supervised new bar staff on menu items, customer service, and safety protocols.
- Improved the bar's efficiency by streamlining the ordering and delivery process.
- Ensured guests' and staff's safety by adhering to all safety protocols and regulations.
Education
Certification -
15 STANDARDS OF CARE
05.2024
Certification - Teaching English As A Foreign Language Course
TEFL Professional Institute
Online08.2023
Diploma -
University of South Africa
PRETORIA04.2023
Diploma in caregiving -
Alison
PRETORIA02.2023
Senior Certificate -
01.2006
Skills
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Scheduling
- Decision Making Skills
- Carrying out Assessments
- Customer Satisfaction
- Employee Performance Management
- Point-of-sale Systems
- Product Planning
- Balance Sheets
- Credit Reports
- Debt Settlements
- Merchandising
- Retail Commerce
- Sales
- Negotiation Skills
- Competition Analysis
- Real Time Data
- Leadership
- Problem Solving
- Social Work
- Administration of Medications
- Health Care
- Alzheimer's Disease
- Confidentiality
- Hydration
- Medical Materials
- Administrative Operations
- Sales Promotion
- Self Motivation
- First Aid and Preparedness
- Cardio-Pulmonary Resuscitation (CPR)
- Cooking Skills
- Logistics Operations
- Stock Control
- Strategies of Pricing
- Risk Analysis
- Event Management
- Coordination Skills
- Team Working
- Care Planning
- Caring for People with Dementia
- Home Care
- Well-being and Personal Care
- Housekeeping Skills
- Electronics
- Hard Work and Dedication
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- Clean driving record
- GPS and route planning
- Route management
Languages
English
Timeline
Delivery Driver
Pic up
07.2024 - 01.2025
Assistant Teacher
Vine College
08.2022 - 06.2024
Healthcare Assistant
Weaverville Nursing Home
10.2020 - 06.2022
Customer Service Manager
Electronic Toll Collection
04.2010 - 09.2020
Front Desk Manager
Saint George Hotel
07.2007 - 03.2010
Certification -
15 STANDARDS OF CARE
Diploma -
University of South Africa
Diploma in caregiving -
Alison
Senior Certificate -
Certification - Teaching English As A Foreign Language Course
TEFL Professional Institute
Similar Profiles
Robert McDanielRobert McDaniel
Supervisor/Foreman/General Foreman at PIC/TEICSupervisor/Foreman/General Foreman at PIC/TEIC
ALEKSANDRA PETRANOWICZALEKSANDRA PETRANOWICZ
Tour guide at Ice Pic JourneysTour guide at Ice Pic Journeys
Forrest DittoForrest Ditto
QUALITY ASSURANCE MANAGER at PICQUALITY ASSURANCE MANAGER at PIC