Mato Saric
Project Management, IT Support, Team Management
Nishikamakura
Summary
Collaborative Senior IT Engineer & Project Manager specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
5
5
Languages
Work History
Senior Project Manager
Rakuten
Tokyo
06.2023 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Partnered with project team members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Developed project plans identifying key issues, approaches and performance metrics.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Technical Project Coordinator
Atos / Morgan Stanley
Tokyo
12.2021 - 01.2023
- Diagnosed malfunctions in various Finance software, directing support tickets to appropriate personnel for remediation.
- Managed and monitored installed systems for highest level of availability.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis and general troubleshooting
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Venue Service Desk Supervisor
ITCS GROUP, International Olympic Committee
Tokyo
07.2021 - 09.2021
- Tokyo 2020 – Incident Management Process
- Tokyo 2020 – High Severity Incident Management Procedure
- Tokyo 2020 – Problem Management Process
- Tokyo 2020 – Interruption of Service Management Process
- Tokyo 2020 – Monitoring Alert Management Procedure
- Tokyo 2020 – Venue IT Monitoring
- Handle technical inquiries and provide tier 1 & 2 solutions.
- Provide IT helpdesk, desktop, and infrastructure support.
- Document all reported incidents and service requests via ticketing system.
- Provide on demand hands and feet infrastructure support.
- Occasionally provide IT Support during non-office hours.
- Assist and train users to improve user experience with various IT products.
- Assist with Install, move, add and change of desktops, servers and other
infrastructure hardware. - Report Preparation & Updates as requested.
- Responsible for supporting end user software such as PCR, Windows Office,
Audio, Video Conferencing etc. - Vendor Management and Support.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Wrote and presented reports on help desk activities.
Project Manager, PMO
Metapark LTD
Tokyo
04.2019 - 12.2021
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Researched and acquired new Medical Analysis hardware (PCR Test Devices) to maximize system functionality and meet required performance metrics.
- Modified and directed project plans to meet organizational needs.
- Achieved project deadlines by coordinating with contractors to manage performance.
Business Performance Manager
UPC Schweiz B2B
Zürich
07.2008 - 02.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Developed KPI metrics derived from raw company data to track improvements in organizational efficiency.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established and oversaw performance targets for call center associates.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Interviewed, hired, trained and mentored 150 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Coordinated IT projects, defined scope, and managed milestones.
General Manager
Escobar AG
Zürich
07.2002 - 02.2008
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Education
Bachelor of Business Administration - Business Administration And Management
Juventus
Zürich 04.2014 - 09.2016
Associate of Science - Organizational Leadership
Juventus
Zürich 11.2014 - 09.2015
Associate of Science - ECDL Advanced (GCSE C)
HSO
Zürich 03.1999 - 09.2003
Associate of Science - Plant Construction Engineering
Pauli AG
Reihnfelden (CH) 07.1997 - 07.1999
Skills
Project Management
undefinedTimeline
Senior Project Manager
Rakuten
06.2023 - Current
Technical Project Coordinator
Atos / Morgan Stanley
12.2021 - 01.2023
Venue Service Desk Supervisor
ITCS GROUP, International Olympic Committee
07.2021 - 09.2021
Project Manager, PMO
Metapark LTD
04.2019 - 12.2021
Associate of Science - Organizational Leadership
Juventus
11.2014 - 09.2015
Bachelor of Business Administration - Business Administration And Management
Juventus
04.2014 - 09.2016
Business Performance Manager
UPC Schweiz B2B
07.2008 - 02.2019
General Manager
Escobar AG
07.2002 - 02.2008
Associate of Science - ECDL Advanced (GCSE C)
HSO
03.1999 - 09.2003
Associate of Science - Plant Construction Engineering
Pauli AG
07.1997 - 07.1999
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