Massimiliano Bertagna
Entrepreneur | Sales Professional | IT Consultant
Minato
Summary
Results-driven entrepreneur with extensive experience in business management, sales strategy and client relations across multiple industries. Proven track record as a Floor Manager in the luxury retail sector, delivering personalised fitting experiences and cultivating long-term customer relationships. Accomplished sales professional in the premium automotive sector, consistently exceeding performance targets. Technically proficient in IT support, including hardware repairs, virus removal and data recovery. Adaptable, highly motivated and committed to delivering excellence in every professional environment.
Overview
14
14
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Owner
Max Buy
03.2015 - Current
- Founded and established Max Buy in March 2015, managing all aspects of business operations.
- Successfully balanced concurrent management of own business alongside employment with other organisations.
- Responsible for the promotion and distribution of disposable paper products within the ‘Away From Home’ sector across Australia and New Zealand (contract in place since January 2015).
Floor Manager
Harrolds
01.2018 - 12.2019
- Oversaw sales operations for a portfolio of prestigious luxury brands, including Tom Ford, Pal Zileri and Stefano Ricci.
- Guided customers in identifying the most suitable attire for their individual occasions and requirements.
- Conducted precise body measurements and coordinated bespoke tailoring services to ensure an optimal fit.
- Maintained proactive and consistent communication with clients to nurture ongoing relationships.
- Increased customer satisfaction ratings by 25% through the delivery of highly personalised consultations and bespoke suit selections.
- Generated a 30% rise in repeat sales and a 15% growth in customer referrals as a direct result of sustained client engagement.
Executive Car Sales Consultant
Zagame Group
01.2016 - 12.2018
- Advised clients on premium vehicle selection in alignment with their individual preferences, lifestyle and budget requirements.
- Coordinated and facilitated test drives, providing thorough introductions to each vehicle’s features and specifications.
- Consistently achieved or surpassed weekly sales targets for high-end vehicles, maintaining an average of 105% against set objectives.
- Contributed to a 25% improvement in customer satisfaction scores through attentive service and tailored vehicle recommendations.
Part-Time Cleaner
Revival Cleaning
02.2014 - 11.2015
- Specialised in professional vacate and post-construction cleaning services for residential and commercial properties.
- Proficient in carpet steam cleaning techniques and equipment operation.
- Knowledgeable in the safe and effective application of a wide range of industrial chemical cleaning products.
Customer Service Representative
Alltissue
02.2013 - 12.2013
- Managed all incoming and outgoing email correspondence and performed a range of administrative and secretarial duties.
- Provided direct support to the owner during commercial negotiations and the successful conclusion of business agreements.
- Played an instrumental role in securing a series of high-value business contracts, contributing to a 20% increase in company revenue within a six-month period.
Computer Consultant
D.M. Informatica
03.2013 - 10.2013
- Diagnosed and resolved hardware and software issues across a diverse range of computer systems.
- Successfully recovered critical data from damaged and corrupted hard drives.
- Carried out internal hardware upgrades and component replacements.
- Optimised internet connectivity and overall system performance.
- Managed the sale and technical setup of computer hardware and peripherals.
- Installed and configured projector systems for use in educational institutions and private residences.
Technical IT Support Specialist
Max Tech
03.2012 - 10.2013
- Provided comprehensive technical IT support to individual and business clients.
- Identified and eliminated viruses, Trojans, spyware and other forms of malware.
- Sourced and installed appropriate device drivers to ensure optimal system functionality.
- Configured and troubleshot internet connections across various network environments.
- Recovered files and data from physically damaged or corrupted storage devices.
Education
Diploma - Business Economics and Law
Skills
Strong computer literacy and technical proficiency
Excellent verbal and written communication skills
Customer service and client relationship management
Customer service
Business planning
Business development
Certification
Japanese Language Studies — ARC Academy, Iidabashi, Tokyo, Japan
Interests
Video gaming (PlayStation, PC, Nintendo), Music appreciation, Swimming, Skiing
Timeline
Floor Manager - Harrolds
01.2018 - 12.2019
Executive Car Sales Consultant - Zagame Group
01.2016 - 12.2018
Owner - Max Buy
03.2015 - Current
Part-Time Cleaner - Revival Cleaning
02.2014 - 11.2015
Computer Consultant - D.M. Informatica
03.2013 - 10.2013
Customer Service Representative - Alltissue
02.2013 - 12.2013
Technical IT Support Specialist - Max Tech
03.2012 - 10.2013
Istituto Sandro Pertini - Diploma, Business Economics and Law