Masako Harwood
Hotel Marketing
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Marketing Supervisor
Seibu Prince Hotels Worldwide Inc.
08.2020 - Current
- Created and managed hotel packages and accompanying PR campaigns to increase brand engagement.
- Designed and implemented social media strategies to effectively reach target audiences.
- Engaged with new customers by optimizing PR strategies and developed new products to diversify our customer base.
International Student Services Administrator
Uryuyama Gakuen
04.2018 - 03.2020
- Facilitated communication between international students and relevant services such as visa services, accommodation, and tutoring.
- Served as a translator and interpreter between English and Japanese to ensure effective communication between students and respective departments and services.
- Provided supportive and informative guidance to prospective and enrolled students with personal or academic concerns.
- Improved engagement with prospective students through managing social media and content creation.
Sales Representative
Skyland Tours Ltd.
01.2016 - 03.2018
- Created a variety of new tours including education, technology and culture based tours for both business and leisure.
- Designed and coordinated bespoke itineraries according to individual customer requirements.
- Maintained positive relations with involved parties and maintained high standards of customer satisfaction.
Financial Planner
Hokkai Shinkin Bank
02.2008 - 07.2015
- Provided workshops training staff how to sell insurance and investment trusts, focusing on dealing with objections, securing deals, and cultivating positive client relationships.
- Ensured financial documentation complied with regulation standards by carefully reviewing financial records and providing solutions to any issues.
- Cultivated strong relationships with customers and projected a positive impression of our company.
E-Commerce Customer Service and Planning staff
Borderline Inc.
11.2007 - 01.2008
- Provided diligent customer service with a positive attitude.
Life Insurance Sales Representative
Nippon Life Insurance Company
04.2007 - 10.2007
- Improved sales through cultivating positive relationships with customers and addressing their individual requirements.
Education
Bachelor of Economics Business Administration -
Hokkaido University
Sapporo, HokkaidoSkills
Online Marketing and Advertising
Microsoft Office
Customer Engagement
Call Center Customer Service
Social Media Platforms
Sales Presentation
Certification
Licensed The National Examination for certified Domestic Travel Service Supervisor
Timeline
Licensed The National Examination for certified Domestic Travel Service Supervisor
09-2022
Marketing Supervisor
Seibu Prince Hotels Worldwide Inc.
08.2020 - Current
International Student Services Administrator
Uryuyama Gakuen
04.2018 - 03.2020
Sales Representative
Skyland Tours Ltd.
01.2016 - 03.2018
Licensed Affiliated Financial Planner
02-2010
Financial Planner
Hokkai Shinkin Bank
02.2008 - 07.2015
E-Commerce Customer Service and Planning staff
Borderline Inc.
11.2007 - 01.2008
Life Insurance Sales Representative
Nippon Life Insurance Company
04.2007 - 10.2007
Bachelor of Economics Business Administration -
Hokkaido University