Mary Jane C. Isidro

• Plays a critical role in helping foreign nationals navigate the complex immigration system, ensuring compliance with legal requirements.
• Providing professional assistance with visa applications, residency status, and related immigration matters.

Visa Application Assistance:

• Document Preparation: Assist clients in preparing and filing the necessary documents for various types of visas, including work, student, family, and Specified Skilled Worker (SSW) visas.
• Application Submission: Submitting visa applications on behalf of clients, ensuring all documentation is complete and accurate to prevent delays or rejections.
• Compliance with Requirements: Ensuring that all applications meet the requirements set by Japanese immigration laws and regulations, including proof of employment, educational background, and financial stability.

Advising on Immigration Policies:

• Up-to-date Legal Knowledge: Providing advice on current immigration policies, changes in laws, and how they affect visa holders, employers, and applicants.
• Immigration Strategy Development: Assisting businesses and individuals in developing long-term immigration strategies, such as planning for permanent residency or special visa categories.
• Work Visa and Residency Support: Assisting employers with the legal processes involved in hiring foreign workers, such as ensuring proper work visas are obtained, compliance with the SSW program, and labor contract formalities.

• Labor Law Compliance: Advising companies on Japanese labor laws and regulations related to hiring foreign employees, including working hours, wages, and proper treatment.

Resident Status Management:

• Change of Status: Helping foreign nationals change their residency status, such as from a student visa to a work visa or from temporary to long-term resident status.
• Visa Renewal: Ensuring timely renewal of visas and residency permits to prevent clients from overstaying or facing penalties.
• Permanent Residency Applications: Assisting in applying for permanent residency, which involves meeting strict criteria such as language proficiency, financial stability, and contributions to Japanese society.
• Legal Representation and Appeals:

Representation before Authorities: Representing clients in discussions or disputes with immigration authorities, including visa denials, deportation cases, or overstay issues.

• Appeals Process: Assisting clients with appealing denied visa applications or other unfavorable immigration decisions, preparing necessary documentation and legal arguments for review by immigration officials.

Consulting Services for Foreign Nationals:

• Cultural Integration: Providing advice on adjusting to life in Japan, including understanding Japanese laws, culture, and societal expectations, which is especially important for long-term residents and skilled workers.
• Housing and Social Services: Guiding foreign residents in accessing housing, health care, and social services in Japan, helping them integrate smoothly into Japanese society.
• Legal Compliance and Documentation:

Compliance Checks: Ensuring that all applications, renewals, and status changes comply with Japanese laws and regulations.

• Record-Keeping: Maintaining detailed records of clients' immigration statuses, ensuring that all information is up to date and accurate in case of audits or legal issues.

Client Education and Information:

• Workshops and Seminars: Organizing or participating in workshops to educate foreign nationals or businesses on immigration procedures, legal updates, and compliance with the SSW program.

Publication of Guidelines: Develop written guides and online resources to help clients understand immigration requirements and best practices.

• Ethical and Professional Conduct:

Confidentiality: Protecting clients’ personal and sensitive information according to legal standards and ethical guidelines.

Administrative and Operational Support:

• Office Management: Overseeing day-to-day office operations, managing schedules, organizing meetings, and handling communication between departments and external stakeholders.
• Document Preparation: Drafting, reviewing, and managing contracts, correspondence, and reports related to the recruitment process, ensuring accuracy and compliance with Japanese labor and immigration laws.
• Coordination with Recruitment Teams: Scheduling and Coordination: Assisting in the coordination of recruitment processes, including candidate interviews, onboarding sessions, and visa application procedures.
• Recruitment Support: Working closely with the recruitment team to ensure candidates meet the criteria for the SSW program and all documents are processed efficiently and in compliance with legal requirements.
• Legal and Compliance Management:

Immigration and Labor Law Compliance: Ensuring the agency complies with Japanese immigration policies and labor laws regarding the SSW program. This includes managing necessary documentation for visas, and work permits, and ensuring the proper employment of foreign workers.

• Policy Implementation: Assisting in implementing and updating internal policies that align with the latest SSW legal requirements and ensuring all operations adhere to these standards.

Communication with Foreign Workers:

• Liaison Role: Acting as a point of contact between foreign workers and the recruitment agency, addressing queries, providing assistance with documentation, and ensuring workers understand their contracts and legal rights.
• Language and Cultural Support: Ensuring foreign workers have access to language and cultural orientation resources to help them adapt to Japanese work environments.

Drafting and Providing Labor Contracts

• Written Contracts: Providing labor contracts in written form, which is a legal requirement. The contract should clearly outline the terms of employment, such as job duties, working hours, wages, and benefits.
• Language Translation: The contract must be available in a language that the SSW worker can understand, typically their native language (e.g., English, Indonesian, Vietnamese, Filipino) to ensure transparency and prevent misunderstandings.

Ensuring Legal Compliance

• Adherence to Labor Laws: Ensures that all terms in the SSW labor contracts comply with Japanese labor laws, including the Labor Standards Act. This includes compliance with the minimum wage, overtime compensation, rest periods, and social security.
• Equal Treatment: SSW workers must receive the same working conditions as Japanese workers, without discrimination based on nationality.
• Contractual Obligations and Working Conditions

Work Hours and Overtime: Responsible for ensuring that SSW workers' contracts comply with the legal limits on working hours and overtime. Any overtime work must be compensated according to Japanese law.

• Health and Safety: Ensures a safe and healthy working environment. HR must ensure that SSW workers receive appropriate health and safety training and that their working conditions meet Japanese health and safety standards.

Handling Immigration and Visa Compliance

• Visa Status Monitoring: Monitoring and ensuring that SSW workers are employed in roles that match their visa status and skill level. The SSW visa is tied to specific job categories, and any deviation could lead to legal issues.
• Reporting to Immigration: HR must report changes in employment status (e.g., termination, job changes, or absences) to the Immigration Services Agency of Japan. This is a legal requirement under the SSW program.
• Ensuring compliance with Legal Requirements.

and being well-versed in the Immigration Control and Refugee Recognition Act and specific regulations surrounding the SSW program and other visa categories.

• Understand the eligibility criteria for various SSW visas.

Ensuring that recruitment practices comply with immigration laws and labor standards.

• Sourcing Inventory: Locate and acquire second-hand items from various sources, such as auctions, estate sales, thrift stores, or private sellers
• Product Evaluation: Assess the condition, quality, and value of items to determine appropriate pricing and marketability
• Pricing Strategy: Set competitive prices based on market research, item condition, and demand.
• Inventory Management: Maintain accurate records of inventory, including acquisition costs, sales, and stock levels.
• Customer Interaction: Engage with customers to provide information about products, answer inquiries, and assist with purchases.
• Sales Transactions: Facilitate transactions, including processing payments and managing receipts.
• Marketing and Promotion: Promote second-hand goods through various channels, including social media, online marketplaces, and community events.
• Repair and Restoration: If applicable, clean, repair, or refurbish items to enhance their resale value.
• Legal Compliance: Adhere to local regulations regarding the sale of second-hand goods, including any necessary permits or licenses.
• Sustainability Practices: Advocate for sustainable practices by promoting the reuse and recycling of goods.

Online Live Seller

• Live Streaming and Presentation: Conduct live sales presentations to showcase products, engaging viewers and creating an interactive shopping experience.
• Product Demonstration: Demonstrate the features and benefits of products in real-time, answering questions and providing additional information.
• Audience Engagement: Interact with viewers through comments and questions, building rapport and encouraging purchases.
• Sales Conversion: Employ persuasive selling techniques to convert viewers into customers during live sessions.
• Order Management: Track sales and manage customer orders, ensuring timely fulfillment and delivery.
• Inventory Updates: Keep inventory levels updated in real-time during live sessions to reflect availability and prevent overselling.
• Marketing and Promotion: Use social media and other marketing channels to promote upcoming live sales and attract viewers.
• Customer Service: Provide post-sale support, including handling returns, exchanges, and customer inquiries.
• Technical Proficiency: Utilize live streaming platforms and e-commerce tools effectively for smooth broadcasts and transactions.
• Analytics and Reporting: Analyze sales data and viewer engagement metrics to improve future live selling strategies.

• Greeting Customers: Welcome customers warmly and engage with them in a friendly manner upon entering the restaurant.
• Product Knowledge: Knowledgeable about the menu offerings, ingredients, portion sizes, and promotions to answer customer queries and make recommendations.
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• Upselling and Suggestive Selling: Recommend additional menu items (e.g., drinks, sides, desserts) to enhance customer orders and increase sales.
• Order Taking: Accurately take customer orders at the counter or through using the restaurant’s POS (Point of Sale) system.

Order Processing:

• Payment Handling: Process payments accurately, whether in cash, credit/debit cards, or mobile payment methods, and provide correct change.
• Order Packaging: Ensure customer orders are packaged correctly, including all required condiments, utensils, napkins, and straws.
• Order Accuracy: Double-check orders for accuracy before serving, ensuring that all items match what was ordered.

Restaurant Cleanliness and Maintenance:

• Customer Area Cleanliness: Regularly clean and maintain the dining area, including wiping tables, chairs, counters, and floors to ensure a pleasant environment.
• Trash Removal: Dispose of trash in the customer service and dining areas, keeping the space tidy and free from clutter.
• Restocking Supplies: Restock napkins, straws, condiments, and utensils in the dining and service areas as needed throughout the shift.
• Sanitization: Adhere to health and safety guidelines, ensuring all food handling, packaging, and service areas are sanitized regularly.

Team Collaboration:

• Assisting Colleagues: Assist kitchen staff, cooks, and other team members during peak hours, such as helping to prepare drinks, bagging orders, or expediting meals.
• Communication: Effectively communicate with fellow team members and supervisors to ensure smooth operations during the shift.
• Shift Handover: Relay important information to team members taking over at shift changes, such as stock levels, pending orders, or unresolved customer concerns.

Cash Management:

• Register Reconciliation: Balances the cash register, ensuring that all transactions are recorded correctly, and any discrepancies are reported to the manager at the end of each shift.
• Depositing Cash: Follow company procedures for depositing cash or safeguarding money during shift.

Health and Safety Compliance:

• Food Safety: Follow all health and safety regulations regarding food handling, ensuring that food is served fresh, hot, and in accordance with KFC’s quality standards.
• Personal Hygiene: Maintain high standards of personal hygiene and wear proper uniform and protective gear as required (e.g., gloves, hairnets).
• Safety Procedures: Familiarity with emergency protocols (e.g., fire, accidents) and follow them if the situation arises.

Promotions and Marketing Support:

• Implement Promotions: Promotion of any ongoing specials, discounts, or promotional campaigns to customers.
• Customer Feedback: Encourage customers to participate in surveys or loyalty programs to collect feedback and enhance customer engagement.

Other Roles

Kitchen Area:

Food Preparation:

• Chicken Preparation: Prepare raw chicken according to KFC’s recipes and marination processes, ensuring proper seasoning and breading of chicken before frying.
• Ingredient Preparation: Prepare and portion ingredients for side dishes (e.g., mashed potatoes, coleslaw), sandwiches, and salads.
• Cooking: Operate fryers, grills, and other kitchen equipment to cook chicken and other menu items, ensuring food is cooked to KFC’s quality and safety standards.
• Batch Cooking: Cook food in batches according to customer demand, ensuring food is fresh and available for peak periods while minimizing waste.

Maintaining Cleanliness and Hygiene:

• Sanitation Standards: Adhere to all food safety regulations, including the proper handling, storage, and cooking of food to prevent cross-contamination and maintain food quality.
• Cleanliness: Regularly clean kitchen equipment, utensils, counters, and workstations to maintain a hygienic environment.
• Waste Disposal: Dispose of food waste and packaging properly and ensure garbage bins are emptied regularly.
• Dishwashing: Clean and sanitize all dishes, trays, pots, and pans used in food preparation and serving.

Food Safety and Quality Control:

• Temperature Monitoring: Regularly check the temperatures of cooked food and kitchen equipment (e.g., fryers, refrigerators) to ensure they meet safety standards.
• Expiration Management: Monitor the expiration dates of ingredients and ensure that food is rotated (first in, first out) to maintain freshness and reduce waste.
• Portion Control: Ensure that all portions are consistent and in line with KFC’s serving sizes to maintain food cost control and product consistency.

Equipment Operation and Maintenance:

• Operating Kitchen Equipment: Safely and efficiently operate kitchen equipment such as fryers, ovens, and grills. Follow company procedures for the correct operation of all appliances.
• Equipment Maintenance: Perform regular checks and light maintenance (e.g., cleaning filters, wiping down surfaces) on kitchen equipment to ensure they remain in good working condition.
• Reporting Issues: Report any equipment malfunctions or breakdowns to the manager or supervisor for repair or replacement.

Inventory Management and Stocking:

• Stocking Ingredients: Assist with receiving deliveries and storing ingredients in the appropriate locations (e.g., freezer, fridge, pantry) while ensuring items are properly labeled and organized.
• Inventory Control: Monitor stock levels of ingredients and kitchen supplies, informing the supervisor when items need to be reordered.
• Stock Rotation: Ensure proper stock rotation (using older items first) to minimize food spoilage and waste.

Team Communication:

• Working as a Team: Coordinate with other kitchen staff and the front-of-house team to ensure that orders are prepared quickly and accurately.
• Communicating with Supervisors and Managers: Maintain open communication with the kitchen supervisors and managers regarding any challenges, delays, or potential issues.
• Supporting Colleagues: Assist fellow team members in completing tasks, especially during peak hours or busy periods.

Adhering to Health and Safety Protocols:

• Personal Hygiene: Follow personal hygiene standards, such as wearing the appropriate uniform (e.g., apron, hat, gloves) and washing hands frequently to prevent contamination.
• Fire and Safety Procedures: Be familiar with kitchen safety procedures, such as operating fire extinguishers and following protocols in case of emergencies like kitchen fires or injuries.
• Multi-Tasking: Handle multiple orders at once, ensuring that all food is prepared and cooked according to order specifications and that it reaches customers quickly.

Compliance with KFC Standards:

• Recipe Adherence: Follow KFC’s standard recipes and procedures for all food items to ensure consistent taste and quality.
• Presentation Standards: Ensure that food items are properly presented before they are served or packaged for takeout, maintaining KFC’s visual presentation guidelines.

Clerical and Administrative Support:

• Perform general office duties such as answering phone calls, managing correspondence, and handling emails.
• Greet visitors and direct them to the appropriate departments.
• Organize and maintain office files, documents, and records.
• Order office supplies and ensure office equipment is properly maintained.

Data Entry and Documentation:

• Input production data, material usage, and work orders into the company’s database or ERP system.
• Assist in maintaining accurate inventory records, including raw materials, finished products, and work-in-progress.
• Ensure that all production and quality control documents are filed correctly.

Production Support:

• Work closely with the production department to monitor daily activities and update relevant reports.
• Assist in tracking and reporting material usage and stock levels to prevent shortages.
• Coordinate with various departments to ensure smooth operations and resolve administrative bottlenecks.

Compliance and Reporting:

• Assist in preparing production, inventory, and quality control reports.
• Ensure that health, safety, and environmental standards are adhered to within the office and production areas.
• Help prepare documents and reports for regulatory and compliance audits.

Learning and Development:

• Participate in on-the-job training programs to learn about the production processes, quality control, and overall factory operations.
• Gain knowledge of the company’s management systems (e.g., ERP, inventory control systems) and how they integrate with the production floor.

Communication and Coordination:

• Consult with suppliers, contractors, and logistics teams to support procurement and dispatch activities.
• Communicate with factory workers and supervisors regarding any office-related concerns or information.

Other Duties:

• Assist in special projects and tasks as assigned by the supervisor or management.
• Support in any additional functions required for the smooth operation of the office and factory.

• Monitor and manage inventory levels to meet customer demand while minimizing excess stock.
• Conduct regular stock audits and reconcile physical counts with inventory records.
• Implement and maintain inventory management software to track stock levels, orders, and deliveries.

Industry-Specific Knowledge

Understanding Production Processes:

• Inventory Management: In charge of inventory systems, stock management, and material handling within a plastic factory setting.
• Logistics Coordination: Managing the data around incoming and outgoing goods, including shipping details, product batch numbers, delivery schedules, and logistics workflows.

Technical Proficiency

• Software & Tools Usage: Working with software like Excel, ERP systems, or customized data management tools will enhance your technical capabilities. Encounters specific industry software used for production tracking.
• Data Entry Automation: Exposure to automation techniques or macros in tools like Excel to speed up data entry tasks.
• Data Interpretation: Interpret trends, anomalies, or discrepancies in production or inventory.
• Problem-Solving: Troubleshoot and resolve these issues if there are errors or inconsistencies in the data.

Warehouse Management

• Organize and layout of warehouse facilities to optimize space and improve efficiency.
• Coordinate with warehouse staff to ensure accurate and timely picking, packing, and shipping of products.
• Implement best practices for inventory storage, handling, and safety protocols.

Inventory Optimization

• Develop and implement strategies to optimize inventory turnover and reduce carrying costs.
• Identify slow-moving or obsolete stock and recommend actions to minimize losses.
• Collaborate with sales and marketing teams to align inventory with promotional activities and product launches.

System Development and Maintenance

• Ensure the inventory management system is up-to-date and functioning correctly.
• Work with IT to troubleshoot and resolve system issues.

Compliance and Risk Management.

• Ensure compliance with company policies, industry regulations, and best practices in inventory management.

Data Entry and Maintenance

• Input Production Data: Accurately enter production data such as daily output, machine performance, and material consumption into the company’s database or ERP (Enterprise Resource Planning) system.
• Inventory Data Entry: Record data related to raw material supplies, finished goods inventory, and waste management.
• System Updates: Update and maintain various databases, ensuring that all information is current, accurate, and easily accessible to relevant departments.

Accurate Data Entry:

• Enter production data, including machine output, shifts, production line status, and downtime reports.
• Record inventory levels for raw materials, finished goods, and waste management information.
• Input employee attendance, time records, and payroll data.

System Updates:

• Update the factory’s data management software with real-time data, ensuring that all records are up to date.
• Regular Data Backups: Conduct routine data backups to ensure no loss of critical information in case of system failures or errors.

Data Verification and Validation

Verify Data Accuracy:

• Check data for consistency and accuracy before and after entry, cross-referencing with production logs, inventory reports, or manual records to avoid discrepancies.

Correcting Data Errors:

• Identify, report, and correct any data entry errors or inconsistencies in a timely manner.

Generating Reports

Daily, Weekly, and Monthly Reports:

• Generate and compile reports on production outputs, inventory levels, machine performance, and worker attendance.
• Inventory Reports:

Produce detailed reports for raw material usage, reorders, and stock of finished goods, enabling efficient inventory management.

Data Management Systems

• System Management: Ensuring data is properly organized and accessible to relevant personnel.
• Database Management: Assist in maintaining and organizing digital filing systems to store historical data in an orderly manner.
• System Improvements: Work with IT and operations to optimize data entry systems and improve efficiency.

Collaboration with Departments

• Coordination with Production and Inventory Teams:

Communicate regularly with production supervisors and inventory staff to collect data and ensure smooth data flow across departments.

Database and Record Maintenance

• Maintain Digital Records: Organize and manage the digital filing systems, ensuring that production and administrative records are systematically stored for easy retrieval.
• Archiving: Archive old data for future reference and auditing purposes, following company policies on data retention.

Administrative Support

• Document Control: Manage and control the flow of documents, ensuring that all production-related paperwork, such as job orders and material requisitions, are recorded and filed properly.
• Office Administrative Duties: Provide support for general office administrative tasks such as photocopying, scanning, filing documents, and maintaining office supplies.

Data Confidentiality and Security

• Ensure Data Security: Adhere to data protection policies and ensure that all confidential employee and factory data are securely stored and only accessible to authorized personnel.
• Maintain Data Confidentiality: Safeguard sensitive information such as payroll data, production strategies, and business operations details.

Supporting Compliance and Audits

• Data for Audits:

Prepare and provide data for internal and external audits as needed, ensuring that all records are accurate and compliant with industry regulations.

• Compliance with Data Standards:

Ensure that all data entry practices align with company policies and legal standards.

Continuous Improvement

• Enhancing Data Accuracy:

Propose and implement improvements to data entry processes to increase efficiency and reduce errors.

• Adapting to New Technologies:

Stay updated on the latest data entry software and technology tools that can enhance data processing and accuracy.

General Administrative Support

• Document Management: Manage paper and electronic files, ensuring proper documentation and organization of production and administrative records.
• Data Backup: Regularly backup data to prevent loss in case of system failure or technical issues.
• Office Support: Provide general administrative assistance when needed, including answering phones, filing, and assisting with office tasks.

Other Related Responsibilities

• Assist in Special Projects:

Support special projects related to data collection, system upgrades, or inventory management when required by the operations or IT departments.

Support Staff

Production Assistance:

• Assist in the setup and operation of machinery and equipment.
• Monitor production processes and report any issues to supervisors.

Material Handling:

• Manage inventory of raw materials and finished products.
• Ensure proper storage and labeling of materials.

Quality Control:

• Conduct routine checks to ensure products meet quality standards.
• Document any defects or inconsistencies and report them to the quality control team.

Maintenance Support:

• Assist maintenance staff in routine equipment checks and repairs.
• Ensure cleanliness and organization of work areas.

Documentation:

• Maintain accurate records of production outputs, inventory levels, and equipment maintenance.
• Assist in preparing reports for management.

Safety Compliance:

• Follow safety protocols and procedures to maintain a safe work environment.
• Participate in safety training and drills.

Communication:

• Relay information between production teams and supervisors.
• Attend team meetings to discuss production goals and challenges.