Google Workspace
Marlon Jay Galang
Operations Supervisor
Summary
Results-driven professional with over 10 years of experience in operations leadership, customer service, education, and business management. Proven ability to lead teams, optimize processes, and deliver excellent client and customer experiences. Skilled in training, performance evaluation, and communication, with international exposure as an English teacher in Thailand and HR officer in Qatar. Adept at driving growth, resolving challenges, and building strong client relationships.
Overview
11
11
years of professional experience
Work History
Operations Team Leader
TaskUs
Batangas
10.2021 - Current
- Lead daily operations for a high-performing customer support team, ensuring SLAs and KPIs are consistently met.
- Conduct huddles, coaching sessions, and performance evaluations to improve team productivity and engagement.
- Trained, coached, and managed a 20-person team of customer service professionals.
- Prepare and present performance reports to clients and management.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed high workload with consistent record of achieving deadlines and production targets.
Manager / Co-Owner
Above Sea Level Restaurant
Batangas
07.2020 - 01.2021
- Oversaw daily operations, budgeting, and financial management of the business.
- Developed marketing strategies that increased customer satisfaction and repeat business.
- Supervised and coached staff to ensure efficient operations and service quality.
English Teacher
Petchkarik Demonstration School
Nakhon Sri Thammarat
09.2019 - 07.2020
- Taught English to junior high school students (grades 7–10), tailoring lessons to different skill levels.
- Designed engaging lesson plans and activities to enhance students' communication skills.
- Evaluated progress through quizzes, exams, and interactive assessments.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
Co-Owner
VIA Blinds and Glass
Batangas
01.2019 - 09.2019
- Handled customer inquiries, supplier coordination, and installation services.
- Managed client acquisition through direct sales and relationship building.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Customer Service Associate
Alorica Philippines
Batangas
09.2017 - 12.2018
- Supported customers with billing, payment, and credit card inquiries.
- Processed payment collections and resolved billing disputes efficiently.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Human Resource Officer
Arena Manpower & Hospitality
Doha
02.2017 - 07.2017
- Managed recruitment, employee relations, and HR policy implementation.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
Administrator
Sydney Rent-A-Car & Limousine
Doha
09.2016 - 02.2017
- Assisted customers with rental services, and prepared financial and operational reports.
- Coordinated with staff to ensure smooth daily operations and vehicle upkeep.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Customer Service Associate
Expert Global Solutions
Alabang
07.2014 - 08.2015
- Assisted healthcare providers with claims, eligibility, and insurance benefit inquiries.
- Delivered accurate information to ensure smooth medical transactions.
Education
Bachelor of Science - Psychology
De La Salle Lipa
Lipa City, Batangas07-2014
Skills
Operations & Team Leadership
Customer Service & Client Relations
Training & Coaching
Performance Evaluation
Software
Salesforce
Slack
Trello
Amazon Web Services
Omnichannel
Airtable
Okta
Timeline
Operations Team Leader
TaskUs
10.2021 - Current
Manager / Co-Owner
Above Sea Level Restaurant
07.2020 - 01.2021
English Teacher
Petchkarik Demonstration School
09.2019 - 07.2020
Co-Owner
VIA Blinds and Glass
01.2019 - 09.2019
Customer Service Associate
Alorica Philippines
09.2017 - 12.2018
Human Resource Officer
Arena Manpower & Hospitality
02.2017 - 07.2017
Administrator
Sydney Rent-A-Car & Limousine
09.2016 - 02.2017
Customer Service Associate
Expert Global Solutions
07.2014 - 08.2015
Bachelor of Science - Psychology
De La Salle Lipa