MARK HUDA JUNAYED FINO
Okinawa,Japan
Summary
Dedicated Restaurant Manager committed to exceeding sales targets, seeking new challenges, and fostering a motivated team environment. Passionate about delivering exceptional customer experiences while driving operational efficiency and achieving organizational goals. Ready to leverage strong leadership skills and self-motivation to contribute to the success of a dynamic restaurant team.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Rizzan Sea Park Hotel Tancha-Bay
Onna Son, Japan
07.2023 - Current
- Led a diverse team to ensure smooth restaurant operations, emphasizing teamwork and collaboration.
- Implemented strategies to enhance guest service, resulting in improved customer satisfaction ratings.
- Managed daily financial tasks, including budgeting, expense tracking, and revenue reporting.
- Developed and executed daily and monthly sales forecasting to drive revenue growth and meet targets.
- Utilized menu engineering techniques to optimize food and drink offerings, increasing profitability.
- Orchestrated event planning initiatives tailored to seasonal trends and public holidays, maximizing revenue opportunities.
- Presented monthly sales reports and briefed General Manager on performance metrics and strategies for improvement.
- Successfully reduced variable costs by 11% through tighter control on overtime expenditure and inventory waste management.
Assistant F&B manager
Ansa Okinawa Resort
Uruma, Okinawa
02.2023 - 07.2024
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
Bar Supervisor
The Pour House Bar & Grill
American Village, Okinawa
05.2021 - 01.2023
- Recruited and trained high-performing team members to deliver faultless customer care.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
Bartender
Club Med
Ishigaki, Japan
01.2020 - 12.2020
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Maintained ready supply of counter-top snacks for guests.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Restaurant and Bar Service
The Aoyama Grand Hotel
Tokyo
01.2019 - 12.2019
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Optimised customer experience by implementing exemplary service standards.
- Contributed fresh ideas and innovation to continuously improve the business.
- Applied cocktail and mixology expertise to curate an appealing beverage menu.
Education
MBA - Marketing Design Innovation
Anglia Ruskin University
UK /2015 - /2016
Skills
- Hiring and training
- Operations management
- Passion for customer satisfaction
- Marketing
Languages
English
Fluent
Japanese
Advanced
Hindi
Fluent
Nepali
Fluent
Urdu
Fluent
Bengali
Native
Timeline
Restaurant Manager
Rizzan Sea Park Hotel Tancha-Bay
07.2023 - Current
Assistant F&B manager
Ansa Okinawa Resort
02.2023 - 07.2024
Bar Supervisor
The Pour House Bar & Grill
05.2021 - 01.2023
Bartender
Club Med
01.2020 - 12.2020
Restaurant and Bar Service
The Aoyama Grand Hotel
01.2019 - 12.2019
MBA - Marketing Design Innovation
Anglia Ruskin University
/2015 - /2016
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