MARIO CRESCENZO
Zürich,13
Summary
Dedicated retail professional with 24 years of experience in high-end fashion, specializing in made-to-measure suits, staff training, visual merchandising, and delivering exceptional customer service. Proven track record in driving sales growth and enhancing customer satisfaction.
Overview
41
41
years of professional experience
Work History
Senior client Assistant
BULGARI
Zurich
12.2020 - Current
Senior Made to Measure Specialist
DOLCE&GABBANA SA
Zurich
04.2016 - 09.2020
- Led made-to-measure suits operations for the German and North Europe markets, increasing sales by 20%. - Delivered expert sales advice, resulting in a 15% boost in customer satisfaction. - Trained staff, enhancing team performance and reducing errors by 25%. - Supported the Ready-to-Wear (RTW) team, contributing to a 10% increase in overall sales. - Managed cash register operations, visual merchandising, inventory, and administration. - Enhanced MTM results in the Japan market during a six-month assignment, achieving a 30% sales growth. - Assisted the USA MTM team during events, driving a 15% increase in event sales.
Made to Measure Specialist
PRADA SA
Zurich
10.2015 - 03.2016
- Managed made-to-measure operations and provided expert sales advice, leading to a 10% increase in sales. - Handled special orders, cash register operations, and visual merchandising. - Managed inventory and administration, reducing stock discrepancies by 15%. - Provided after-sales service and supported the St
- Moritz store, improving customer retention.
Floor Manager
KITON at Trois Pommes
Zurich
10.2012 - 10.2015
- Provided sales advice and managed special orders, resulting in a 10% increase in sales. - Coordinated buying collections and visual merchandising, boosting store aesthetics and sales. - Operated cash register and managed inventory, reducing shrinkage by 15%. - Oversaw made-to-measure suits and provided administrative support. -Delivered after-sales service, enhancing customer loyalty.
Sales Adviser
TOM FORD at Trois Pommes
Zurich
02.2012 - 09.2012
- Provided sales advice and managed special orders, contributing to a 10% increase in sales.
Manager of MRTW & MTM Specialist
GUCCI
Zurich
09.2002 - 01.2012
- Provided sales advice and managed special orders and made-to-measure suits, increasing sales by 15%. - Oversaw cash register operations, sales reporting, inventory, and administration. - Delivered after-sales service, improving customer retention.
Store Manager Assistant
BERNIE’S AG
Zurich
09.1999 - 08.2002
- Supported store manager and provided sales advice, contributing to a 10% increase in sales. - Trained staff and managed buying collections. - Handled visual merchandising, sales reporting, inventory, and administration.
Store Manager Assistant
ZORO
Zurich
05.1996 - 08.1999
- Provided sales advice and managed collection buying, resulting in a 15% increase in sales. - Responsible for men's department, event organization, visual merchandising, and administration.
Raw fabric quality control
SYNTEEN Gewebe Tech. GmbH
Germany
01.1994 - 12.1994
Supply chain employee in manufacturing, shipping and warehousing
HORSTMANN Baubedarf GmbH
Germany
01.1993 - 12.1993
Engineering mechanic
LEOPOLD WEISSENBERGER
Germany
01.1988 - 01.1993
Engineering mechanic
LA SALA GIUSEPPE
Italy
01.1983 - 01.1988
Education
Leadership seminar at Bernie’s AG
German language school Oekos ZURICH
Sales & Management seminar at the E.K.P institute
Hotel management school
Skills
- Proactive and creative mindset
- Staff development and training
- Goal definition and implementation
- Project management and process implementation
- Company culture development
- Extensive retail experience with seven-figure sales volume
- Strong management experience
Hobbies
Painting, sailing, snowboarding, windsurfing, motorcycling, traveling
Nativecountry
TORRE ANNUNZIATA (NA) - ITALY
Personal Information
- Date of Birth: 05/15/69
- Nationality: ITALIAN / SWISS
Languages
- ITALIAN, Native
- GERMAN, C1
- SWISS GERMAN, C1
- ENGLISH, B2
Timeline
Senior client Assistant
BULGARI
12.2020 - Current
Senior Made to Measure Specialist
DOLCE&GABBANA SA
04.2016 - 09.2020
Made to Measure Specialist
PRADA SA
10.2015 - 03.2016
Floor Manager
KITON at Trois Pommes
10.2012 - 10.2015
Sales Adviser
TOM FORD at Trois Pommes
02.2012 - 09.2012
Manager of MRTW & MTM Specialist
GUCCI
09.2002 - 01.2012
Store Manager Assistant
BERNIE’S AG
09.1999 - 08.2002
Store Manager Assistant
ZORO
05.1996 - 08.1999
Raw fabric quality control
SYNTEEN Gewebe Tech. GmbH
01.1994 - 12.1994
Supply chain employee in manufacturing, shipping and warehousing
HORSTMANN Baubedarf GmbH
01.1993 - 12.1993
Engineering mechanic
LEOPOLD WEISSENBERGER
01.1988 - 01.1993
Engineering mechanic
LA SALA GIUSEPPE
01.1983 - 01.1988
Leadership seminar at Bernie’s AG
German language school Oekos ZURICH
Sales & Management seminar at the E.K.P institute
Hotel management school
Similar Profiles
John Edward LeeJohn Edward Lee
Client Advisor at BulgariClient Advisor at Bulgari
YI BOON TIEWYI BOON TIEW
Client Advisor at BulgariClient Advisor at Bulgari
Yimin CaiYimin Cai
Sales Assistant at BulgariSales Assistant at Bulgari