MARINA YUKIYASU
Tokyo
Summary
Accomplished Flight Attendant and Concierge with a proven track record at All Nippon Airways and Intercontinental Hotels Group. Excelled in emergency situations management and cross-cultural communication, enhancing guest experiences and team efficiency. Demonstrated leadership by mentoring staff and executing high-stakes problem-solving, showcasing adaptability and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Flight Attendant
All Nippon Airways
02.2015 - Current
- Provided exceptional in-flight service to a diverse international clientele, ensuring their safety and comfort.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Successfully managed various in-flight emergencies and incidents, demonstrating strong problem-solving and decision-making skills.
- Led and mentored junior flight attendants, fostering a positive and supportive team environment.
- Utilized strong intercultural communication skills to provide personalized service to passengers from various backgrounds.
- Served as a Domestic Flight Chief Purser and International Business Class Lead, demonstrating strong leadership and organizational abilities.
Concierge
Intercontinental Hotels Group
03.2021 - 01.2022
- Provided comprehensive concierge services to a discerning clientele, including itinerary planning, accommodation bookings, and special requests.
- Coordinated with various departments and external vendors to ensure seamless execution of guest requests.
- Successfully managed and executed a variety of special requests, such as anniversary celebrations, including room arrangements and surprise elements.
- Built strong relationships with guests through personalized service and attention to detail.
- Utilized excellent communication skills to interact with guests via email, phone, and in-person.
Education
Bachelor of Arts - International Studies
Meiji Gakuin University
Tokyo, Japan09.2014
Skills
- Emergency Situations Management
- Team building
- Training and coaching
- Settlement Negotiation
- Cross-cultural communication
- Teamwork and Collaboration
- Multitasking Abilities
- Flexible and Adaptable
- Interpersonal Communication
Timeline
Concierge
Intercontinental Hotels Group
03.2021 - 01.2022
Flight Attendant
All Nippon Airways
02.2015 - Current
Bachelor of Arts - International Studies
Meiji Gakuin University
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