Marina Ito
HR Operator
Kanagawa
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracny. A passionate job seeker and self-learner. Always ask why and seek improvements.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
HR Operator
Rakuten
Tokyo
07.2022 - Current
- Schedule domestic and international interviews
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates.
HR Assistant/Real Estate Agent
Will Be
Tokyo
04.2021 - 06.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Planned new internships for students and orientation for new-hires and managed to operate them.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Wrote or updated standard operating procedures, work instructions or policies.
- Communicated with clients to understand property needs and preferences.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated lease agreements to establish maximum value for clients.
- Set up in-person visits for properties.
Restaurant Hostess
Mandarin Oriental Tokyo
Tokyo
12.2018 - 12.2020
- Responded to domestic and international inquiries from emails and calls seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Bachelor of Arts - Hotel Management
Johnson & Wales University
Providence, RI, United States 09.2016 - 08.2018
Associate of Arts - Travel Management
SUNY Herkimer
Herkimer, NY, United States 09.2014 - 05.2016
Skills
Tool operation
Production work
Scheduling
Teaching
Team Player
Computer literacy
Timeline
HR Operator
Rakuten
07.2022 - Current
HR Assistant/Real Estate Agent
Will Be
04.2021 - 06.2022
Restaurant Hostess
Mandarin Oriental Tokyo
12.2018 - 12.2020
Bachelor of Arts - Hotel Management
Johnson & Wales University
09.2016 - 08.2018
Associate of Arts - Travel Management
SUNY Herkimer
09.2014 - 05.2016