Mariel Fin
Care Worker
Liloan Cebu
Summary
Proven Customer Service Representative with expertise in complaint resolution and scheduling, honed at SOPHIOUTSOURCING INC. and other leading firms. Excelled in enhancing customer satisfaction and loyalty through effective problem-solving and Microsoft Excel proficiency. Demonstrated ability to manage high-stress situations, improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
SOPHIOUTSOURCING INC.
06.2021 - 03.2022
- Responded to scheduling inquiries and requests from nurses and RPNs regarding their shifts, including confirmations, modifications, and last-minute changes. Ensured schedules were up-to-date and communicated promptly.
- Handled requests for time off, vacation days, or personal leave from nursing staff, verifying leave policies and ensuring adequate coverage by adjusting the schedule accordingly.
Customer Service Representative
Teleperformance Cebu IT Park
04.2020 - 05.2021
- ccurately recorded customer interactions, updating account information, tracking service issues, and ensuring follow-up actions were documented.
- Analyzed customer issues, diagnosed problems, and provided effective solutions or escalated concerns to higher-level support when necessary.
- Provided guidance and troubleshooting assistance on various telecommunications services, including internet, mobile, and TV services, ensuring customers received accurate technical support tailored to their needs.
Costumer Service Representative
The Results Companies - Cebu
02.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Arcelo Memorial High School
CX4H+84R, Liloan, Cebu, Philippines 04.2001 -
No Degree -
Opao Elementary School
8XJ3+VPC, R.A Ouano. St, Umapad, Mandaue City, 60 04.2001 -
Skills
Complaint resolution
Call center experience
Microsoft Excel
Scheduling
martial arts
Practicing Karate since the age of 13, I earned my black belt after nearly a decade of dedication and training. Throughout my journey, I have participated in several competitions, winning multiple awards. My experience in martial arts has helped me develop discipline, perseverance, and a strong sense of focus, both in and out of the dojo.
Timeline
Customer Service Representative
SOPHIOUTSOURCING INC.
06.2021 - 03.2022
Customer Service Representative
Teleperformance Cebu IT Park
04.2020 - 05.2021
Costumer Service Representative
The Results Companies - Cebu
02.2018 - 03.2020
High School Diploma -
Arcelo Memorial High School
04.2001 -
No Degree -
Opao Elementary School
04.2001 -
Similar Profiles
MARVIN CORTESMARVIN CORTES
Team Leader at Teradyne Philippines Ltd.Team Leader at Teradyne Philippines Ltd.
Jonas CaminadeJonas Caminade
General VA / Tech and Software Support Specialist at Three Kings Wealth ManagementGeneral VA / Tech and Software Support Specialist at Three Kings Wealth Management
Eric SelgasEric Selgas
Data Entry Specialist at UpworkData Entry Specialist at Upwork