Maria Rowena Willoughby
Teaching
Yokosuka
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
14
14
years of professional experience
Work History
Part Time CYP Assistant
On Time Staffing
11.2019 - 03.2020
- Assist kids in activities planned indoor and outdoor
- Provide kids safe environment inside and outside the classroom
- Maintain records of children developmental progress
- Fill up logs (diapering, nap, eat)
- Change diaper, prepare the table setting every meals and put kids to sleep during nap time.
- Maintained a safe and nurturing learning environment, reducing instances of behavioral issues in the classroom.
- Contributed to the establishment of a positive classroom culture by consistently reinforcing rules and expectations for behavior.
Customer Service Representative
Kanes Furniture
09.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Part Time Wait Staff
On Time Staffing
03.2019 - 10.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Admin Assistant/Crew Coordinator
High Waves Marine Services
10.2016 - 10.2018
- Maintain the general filing system and file all correspondence
- Provide word-processing and secretarial support
- Doing the reports every end of the month
- Communicating to clients thru emails and phones calls
- Preparing necessary documents for the crew Sign on / Off the vessels
- Order office supplies and research new deals and suppliers
- Act as the point of contact for internal and external clients
- Organize and schedule appointments.
Food Attendant/Store In-Charge
Papa John’s Restaurant
09.2013 - 09.2016
- Handles section and provides quality service to the guest
- Ensure that the guest expectations are exceeded not only in the service but ambiance and food quality as well
- Relays relevant guest comments and concerns to the Manager on Duty to ensure guest satisfaction on every visit
- Food Attendant
- Assisting the guest’s need.
- Implemented proper food storage techniques for maximum freshness and minimal waste.
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Processed sales transactions using POS system.
Customer Service Assistant
SM Hypermarket Philippines
08.2012 - 08.2013
- Provides help to customers making high value purchases
- Resolves complaints by dealing with it calmly and politely
- Interact with customers to know their requirements and needs
- Assist customers in locating the required merchandise.
Cashier
San Los Famous by Ana (Pastry Shop)
12.2012 - 01.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Receptionist
Romblon Plaza Hotel
04.2008 - 03.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Elementary Education
Romblon State University
04.2001 -
Skills
Independent & responsible
Work extremely well with others, team player
Microsoft Office Programs
Oral and written communications skills
Patience and Empathy
Developmental care
Writing and verbal communication
Age-Appropriate Activities
Languages
English
Tagalog
References
Pinky Michelle Pace Takaya
Building Manager
Unaccompanied Housing
+81 903505 7585
Vienna Austria
Accounting Technician
+81 904937 069
Robert Esmele
Building Manager
Unaccompanied Housing
243-5569
Training
- 01/2017, Basic Accounting, Filipino Institute Bahrain
- 04/2017, Intermediate Accounting, Filipino Institute Bahrain
Timeline
Customer Service Representative
Kanes Furniture
09.2021 - 12.2021
Part Time CYP Assistant
On Time Staffing
11.2019 - 03.2020
Part Time Wait Staff
On Time Staffing
03.2019 - 10.2019
Admin Assistant/Crew Coordinator
High Waves Marine Services
10.2016 - 10.2018
Food Attendant/Store In-Charge
Papa John’s Restaurant
09.2013 - 09.2016
Cashier
San Los Famous by Ana (Pastry Shop)
12.2012 - 01.2013
Customer Service Assistant
SM Hypermarket Philippines
08.2012 - 08.2013
Receptionist
Romblon Plaza Hotel
04.2008 - 03.2010
Bachelor of Science - Elementary Education
Romblon State University
04.2001 -
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