Maria Regina Llagas
40-8 Kamimakino, Takaoka-shi, Toyama-ken
Summary
Dynamic professional with a proven track record at Apple Japan, excelling in system support and data improvement projects. Adept at delivering exceptional customer service and technical troubleshooting, leveraging strong communication and problem-solving skills. Recognized for effective teamwork and the ability to thrive in fast-paced environments, ensuring seamless operations and client satisfaction.
Overview
19
19
years of professional experience
Work History
Associates System Support / Internal Services
Apple Japan
10.2013 - Current
- Managed internal system-related issues across employee and partner platforms.
- Led APAC/Global-level data collection and improvement projects.
- Assisted partner companies with system troubleshooting and technical support.
- Delivered timely and accurate responses to inquiries and support requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Sales Officer (SoftBank)
MDC Co. Ltd.
09.2011 - 03.2013
- Assisted customers with phone-related issues and contract terminations.
- Handled technical troubleshooting and account credit verification.
- Reported customer concerns to the appropriate departments.
Customer Service Representative (US Embassy)
Teletech, Makati, Philippines
10.2010 - 08.2011
- Managed bilingual customer support (English/Japanese) for U.S. visa inquiries.
- Logged and escalated customer complaints.
- Prepared and submitted weekly/monthly reports on service trends.
Sales and Customer Service Staff
Japan Regus Co. Ltd.
09.2008 - 09.2010
- Handled contracts for office, virtual office, and meeting room rentals.
- Conducted audits, maintained inventory, and monitored sales across six branches.
- Provided bilingual (EN-JP) translation during client meetings.
Japanese Coordinator
ROHM Electronics Philippines
09.2006 - 03.2008
- Facilitated communication between Japanese expats and local staff.
- Organized meetings, handled documents, and supported visiting executives.
- Translated company materials and hosted facility introductions.
Education
Bachelor of Arts - English
De La Salle University
Manila, Philippines03-2008
Skills
- Friendly, positive, active listening attitude
- Teamwork and collaboration
- Customer service
- Excellent communication with problem-solving skill
- Multitasking Abilities
Timeline
Associates System Support / Internal Services
Apple Japan
10.2013 - Current
Customer Service Sales Officer (SoftBank)
MDC Co. Ltd.
09.2011 - 03.2013
Customer Service Representative (US Embassy)
Teletech, Makati, Philippines
10.2010 - 08.2011
Sales and Customer Service Staff
Japan Regus Co. Ltd.
09.2008 - 09.2010
Japanese Coordinator
ROHM Electronics Philippines
09.2006 - 03.2008
Bachelor of Arts - English
De La Salle University
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