Maria Jessa Sampayan
Aoto,13
Summary
Dynamic professional seeking a full-time role that presents meaningful challenges and opportunities for growth. Expertise in interpersonal communication, effective time management, and problem-solving complements a strong background in administrative tasks, knowledge transfer, lesson planning, and cross-cultural collaboration. Committed to fostering positive relationships and driving results in diverse environments. Eager to contribute skills and experience to a forward-thinking organization.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Language Teacher
Discovery Language School
Ichikawa, Chiba
04.2025 - 07.2025
- Deliver engaging, student-centered English lessons for students from Kinder 1 to High School Year 1.
- Supported language development in ESL students through targeted exercises and one-on-one support.
Assistant Language Teacher
Heart Co.
Katsushika, Tokyo
06.2023 - 03.2025
- Conduct English lessons across various junior high schools.
- Prepare lesson materials and promote intercultural understanding.
- Developed innovative lesson plans to engage students in English language learning.
- Utilized multimedia resources to enhance lessons and cater to different learning styles.
Eikaiwa Teacher
One Coin English
Taito, Tokyo
12.2023 - 07.2024
- Facilitate group and one-on-one English lessons using school materials.
- Assess student progress and encourage global awareness.
Senior Executive Trainer
EXL Services
Cebu
10.2022 - 06.2023
- Trained agents for a US insurance call center; achieved 100% endorsement.
- Collaborated with international clients on training content and process improvement.
- Evaluated training effectiveness through regular assessments, adjusting content as needed to ensure maximum results.
- Provided coaching and mentoring to employees.
Virtual Assistant
Rocket Station
Cebu
02.2021 - 12.2021
- Managed appointments with an 85% success rate
- Boosted social media engagement by 50% and supported CRM operations
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed CRM input, exports and clean up.
Senior Executive Trainer
Wipro Limited
Cebu
06.2018 - 10.2020
- Led training for US content reviewer account; achieved 98% endorsement rate
- Supported a cluster, increasing performance by 10%
Associate Trainer
Concentrix
Cebu
01.2017 - 05.2018
- Delivered new hire training and led cross-training sessions with a 100% completion rate.
- Analyzed and evaluated training effectiveness and program outcomes.
- Accurately tracked job activities, expenses, and attendance.
- Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
Customer Service Representative
Concentrix
Cebu
05.2015 - 12.2016
- Achieved 90%+ quality score and 85%+ CSAT rating
- Met customer call guidelines for service levels, handle time, and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - English - Language
Cebu Normal University
Cebu03.2015
Skills
- Lesson Planning & Classroom Management
- Facilitation & Training
- Customer Service & Client Relations
- Microsoft dynamics proficiency
- Client onboarding
- Customer support
- Data-driven decision making
- Teamwork
- Customer service
- Problem-solving
- Data and analytics
- SQL
Certification
Facilitation Certificate – Wipro
Timeline
Language Teacher
Discovery Language School
04.2025 - 07.2025
Eikaiwa Teacher
One Coin English
12.2023 - 07.2024
Assistant Language Teacher
Heart Co.
06.2023 - 03.2025
Senior Executive Trainer
EXL Services
10.2022 - 06.2023
Virtual Assistant
Rocket Station
02.2021 - 12.2021
Senior Executive Trainer
Wipro Limited
06.2018 - 10.2020
Associate Trainer
Concentrix
01.2017 - 05.2018
Customer Service Representative
Concentrix
05.2015 - 12.2016
Bachelor of Arts - English - Language
Cebu Normal University
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