Mariah M.V. Borja
Yokosuka,Japan
Summary
Accuracy driven candidate with six years of progressive work experience in finance and administrative roles. Mission focused professional operating successfully within a fast paced team environment with complex data and deadlines.
Overview
11
11
years of professional experience
Work History
Finance Clerk
Guam Waterworks Authority
Gloria B. Nelson Public Service Bldg, Guam
08.2022 - 11.2023
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Maintained and supported effective records management in both hardcopy and digital formats.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Input financial data and produced reports using Microsoft Excel.
- Processed daily financial transactions in support of finance team objectives.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Process, track and record reports of payment transactions for multiple public service agencies; e.g. Guam Waterworks Authority, Guam Power Authority, Guam Solid Waste Authority
- Demonstrate good risk management decisions, including displaying knowledge of guidelines for fraud prevention
- Perform complex transactions including coupon collection and $44M+ commercial payments
- Organize and balance 250+ daily customer transaction receipts to ensure proper recording for each agency
Title Support Specialist
Security Title Inc.
356 S Marine Corps Dr, Tamuning, Guam
04.2021 - 08.2022
- Interpreted and applied local and federal policies and procedures – i.e. Guam Statues related to Real Property and Building Codes
- Evaluated, reviewed and analyzed complex title search reports for accuracy and compliance with applicable rules, regulations, policies and procedures
- Conducted research and performed records inspections to gather data relevant to project
- Researched and prepared cost estimations for customer review and acceptance/approval
- Performed Quality Assurance reviews of submitted title searches and packages to ensure completion
- Managed over 50 Title requests per day
- Increased processing time from inception to completion from over 30 days to average 2 weeks.
- Compiled and recorded real property data for various projects and validates records and reports against Government agency records and reports
- Prepared proposal/acquisition documents and transmittal letters for customer package
- Conducted research on property titles, to include conditions or restrictions
- Conducted research to assist in resolving title discrepancies on property to be acquired
- Participated in title issue discussions and proposed resolutions
- Assisted in providing technical direction and guidance to offices of Legal, Right of Way, Design, Construction, and Maintenance consultants, and other title companies with regards to title and mapping matters
- Reviewed and researched location of projects regarding real property and/or building code issues, e.g. encroachment or violations and provided recommendations accordingly to customer or Government representative
- Ensured that all easements were identified in title search reports that lie within take areas are properly depicted on right of way maps
- Ensured parent tract properties of take areas are accurately depicted on right of way map
- Assisted in planning and preparing consultant title services contract during selection process
- Assisted in preparation of title search map indicating tax parcels to be examined
- Researched public records to determine parcel ownership and any associated encumbrances for complex parcels
- Comply and stay up-to-date with applicable real property laws and regulations
- Effectively maintained working relationships with customers to ensure adequate customer service
- Performed daily data entry to various real property related systems
Co-Founder
Sunbaes Corporation DBA Sundays
Tamuning, Guam
11.2017 - 02.2021
- Processed weekly vendor invoices and check requests for payment
- Identified and reconciled funding errors and compare settlement statement and ledger for billing
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
- Prepared annual budgets with controls to prevent overages.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
- Managed financial operations and investments to maximize profits and minimize costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Improved operational efficiencies to reduce costs and improve productivity.
- Worked on budget proposals to increase annual ROI by 30%
- Established corporate standards aligned with local laws and regulations
- Designed brick and mortar business location layout through research and review of facility as-built, to include application of basic engineering skills and knowledge
- Created statements of works and project documents for Request for Proposals (RFPs) for construction, renovation and repair projects for brick and mortar business location
- Reviewed proposals/cost estimates provided by various contractors and negotiated price accordingly
- Researched, investigated and managed procurement of cheaper materials from alternative sources
- Managed requisitions, purchase orders and invoices
- Project management, planning and coordination with hosting various non-profit events
Consumer Relations Representative
Docomo Pacific
890 S. Marine Corps Drive Tamuning, Guam
03.2013 - 11.2017
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services
- Interpreted and implemented applicable telecommunications laws and regulations
- Performed routine quality assessment/inspection, testing, and repair of various phones, to include programming for consumer and/or commercial usage
- Managed data and voice services to various local and federal businesses
- Analyzed and implemented strategies regarding cross-sell and up-sell services to existing customer base
- Generated and compiled sales proposal documents regularly
- Met monthly sales quotas and activity levels
- Maintained and updated sales activity records in tracking system
- Managed opening of new accounts for various businesses and public consumers
- Managed ten (10) junior sales employees
- Trained and developed new sales team associates
- Generated sales revenue and quotas via methods to include telemarketing lead groups and cold calling
- Analyzed and processed product returns and assisted customers with finding alternative
- Actively contributed to meet department business goals, as well as individual sales and customer service goals
- Responded and resolved various type of account disputes, to include troubleshooting connectivity with end users
- Reviewed and tested installations for compliance with quality control standards
- Promoted strong customer and client interactions, built relations and participate in cross selling, to include new products and features
- Managed and planned installation of new users and relocation of existing users
- Created purchase orders and scope of work for telecom/network projects
- Completed migration of 500+ phone lines
- Prepared and submitted purchase requests
- Provided guidance to general/public community on types of services
- Provided service information and details during business engagement opportunities
- Conducted industry research and analysis
Education
Some College (No Degree) - Business Administration
University of Guam
GuamSome College (No Degree) - Business Administration
Guam Community College
GuamSome College (No Degree) - Cybersecurity Technology
University of Maryland Global Campus
MarylandSkills
- QuickBooks
- Oracle
- Communication Skills
- Microsoft Office
- Cash Flow Management
- Data Collection
- Cost Accounting
Affiliations
Dorr & Associates Advanced Leadership Training Certificate
ACT WorkKeys ® National Career Readiness Certificate. Level: Platinum
Timeline
Finance Clerk
Guam Waterworks Authority
08.2022 - 11.2023
Title Support Specialist
Security Title Inc.
04.2021 - 08.2022
Co-Founder
Sunbaes Corporation DBA Sundays
11.2017 - 02.2021
Consumer Relations Representative
Docomo Pacific
03.2013 - 11.2017
Some College (No Degree) - Business Administration
University of Guam
Some College (No Degree) - Business Administration
Guam Community College
Some College (No Degree) - Cybersecurity Technology
University of Maryland Global Campus