Mariah M.V. Borja
Yokosuka,Japan
Summary
Accuracy driven candidate with six years of progressive work experience in finance and administrative roles. Mission focused professional operating successfully within a fast paced team environment with complex data and deadlines.
Overview
11
11
years of professional experience
Work History
Finance Clerk
Guam Waterworks Authority
Upper Tumon, Guam
08.2022 - 11.2023
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Maintained and supported effective records management in both hardcopy and digital formats.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Input financial data and produced reports using Microsoft Excel.
- Processed daily financial transactions in support of finance team objectives.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Process, track and record reports of payment transactions for multiple public service agencies; e.g. Guam Waterworks Authority, Guam Power Authority, Guam Solid Waste Authority
- Demonstrate good risk management decisions, including displaying knowledge of guidelines for fraud prevention
- Perform complex transactions including coupon collection and $44M+ commercial payments
- Organize and balance 250+ daily customer transaction receipts to ensure proper recording for each agency
Title Support Specialist
Security Title Inc.
Tamuning, Guam
04.2021 - 08.2022
- Interpreted and applied local and federal policies and procedures – i.e. Guam Statues related to Real Property and Building Codes
- Evaluated, reviewed and analyzed complex title search reports for accuracy and compliance with applicable rules, regulations, policies and procedures
- Conducted research and performed records inspections to gather data relevant to project
- Researched and prepared cost estimations for customer review and acceptance/approval
- Performed Quality Assurance reviews of submitted title searches and packages to ensure completion
- Managed over 50 Title requests per day
- Increased processing time from inception to completion from over 30 days to average 2 weeks.
- Compiled and recorded real property data for various projects and validates records and reports against Government agency records and reports
- Prepared proposal/acquisition documents and transmittal letters for customer package
- Conducted research on property titles, to include conditions or restrictions
- Conducted research to assist in resolving title discrepancies on property to be acquired
- Participated in title issue discussions and proposed resolutions
- Assisted in providing technical direction and guidance to offices of Legal, Right of Way, Design, Construction, and Maintenance consultants, and other title companies with regards to title and mapping matters
- Reviewed and researched location of projects regarding real property and/or building code issues, e.g. encroachment or violations and provided recommendations accordingly to customer or Government representative
- Ensured that all easements were identified in title search reports that lie within take areas are properly depicted on right of way maps
- Ensured parent tract properties of take areas are accurately depicted on right of way map
- Assisted in planning and preparing consultant title services contract during selection process
- Assisted in preparation of title search map indicating tax parcels to be examined
- Researched public records to determine parcel ownership and any associated encumbrances for complex parcels
- Comply and stay up-to-date with applicable real property laws and regulations
- Effectively maintained working relationships with customers to ensure adequate customer service
- Performed daily data entry to various real property related systems
Co-Founder
Sunbaes Corporation DBA Sundays
Tamuning, Guam
11.2017 - 02.2021
- Processed weekly vendor invoices and check requests for payment
- Identified and reconciled funding errors and compare settlement statement and ledger for billing
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
- Prepared annual budgets with controls to prevent overages.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
- Managed financial operations and investments to maximize profits and minimize costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Improved operational efficiencies to reduce costs and improve productivity.
- Worked on budget proposals to increase annual ROI by 30%
- Established corporate standards aligned with local laws and regulations
- Designed brick and mortar business location layout through research and review of facility as-built, to include application of basic engineering skills and knowledge
- Created statements of works and project documents for Request for Proposals (RFPs) for construction, renovation and repair projects for brick and mortar business location
- Reviewed proposals/cost estimates provided by various contractors and negotiated price accordingly
- Researched, investigated and managed procurement of cheaper materials from alternative sources
- Managed requisitions, purchase orders and invoices
- Project management, planning and coordination with hosting various non-profit events
Consumer Relations Representative
Docomo Pacific
Tamuning, Guam
03.2013 - 11.2017
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services
- Interpreted and implemented applicable telecommunications laws and regulations
- Performed routine quality assessment/inspection, testing, and repair of various phones, to include programming for consumer and/or commercial usage
- Managed data and voice services to various local and federal businesses
- Analyzed and implemented strategies regarding cross-sell and up-sell services to existing customer base
- Generated and compiled sales proposal documents regularly
- Met monthly sales quotas and activity levels
- Maintained and updated sales activity records in tracking system
- Managed opening of new accounts for various businesses and public consumers
- Managed ten (10) junior sales employees
- Trained and developed new sales team associates
- Generated sales revenue and quotas via methods to include telemarketing lead groups and cold calling
- Analyzed and processed product returns and assisted customers with finding alternative
- Actively contributed to meet department business goals, as well as individual sales and customer service goals
- Responded and resolved various type of account disputes, to include troubleshooting connectivity with end users
- Reviewed and tested installations for compliance with quality control standards
- Promoted strong customer and client interactions, built relations and participate in cross selling, to include new products and features
- Managed and planned installation of new users and relocation of existing users
- Created purchase orders and scope of work for telecom/network projects
- Completed migration of 500+ phone lines
- Prepared and submitted purchase requests
- Provided guidance to general/public community on types of services
- Provided service information and details during business engagement opportunities
- Conducted industry research and analysis
Education
Some College (No Degree) - Business Administration
University of Guam
GuamSome College (No Degree) - Business Administration
Guam Community College
GuamSome College (No Degree) - Cybersecurity Technology
University of Maryland Global Campus
MarylandSkills
- QuickBooks
- Oracle
- Communication Skills
- Microsoft Office
- Cash Flow Management
- Data Collection
- Cost Accounting
Affiliations
Dorr & Associates Advanced Leadership Training Certificate
ACT WorkKeys ® National Career Readiness Certificate. Level: Platinum
Timeline
Finance Clerk
Guam Waterworks Authority
08.2022 - 11.2023
Title Support Specialist
Security Title Inc.
04.2021 - 08.2022
Co-Founder
Sunbaes Corporation DBA Sundays
11.2017 - 02.2021
Consumer Relations Representative
Docomo Pacific
03.2013 - 11.2017
Some College (No Degree) - Business Administration
University of Guam
Some College (No Degree) - Business Administration
Guam Community College
Some College (No Degree) - Cybersecurity Technology
University of Maryland Global Campus
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