Mariah Billingsley
Misawa Air Base
Summary
Experienced in client assessment, crisis intervention, and support planning. Strong track record of effective communication, empathy, and adaptability in dynamic environments. Proven ability to collaborate with multidisciplinary teams leading to impactful results. Valued for reliability, flexibility, and results-driven approach. Dedicated to delivering high-quality outcomes for both clients and organizations.
Overview
12
12
years of professional experience
Work History
Intake/Outreach Counselor
Pace Center for Girls, Hillsborough
07.2022 - 03.2025
- Implementing marketing plans to increase referrals and enroll girls in the Pace program.
- Providing initial assessment and support to new participants.
- Working with the intake team and other staff to ensure a smooth transition into the program.
- Fostering relationships with outside agencies to identify and secure referrals.
- Maintaining accurate and timely records in accordance with agency and grant policies.
- Encouraging and motivating girls to successfully complete the program.
- Attending and participating in team meetings and care review meetings.
Care Manager
Gracepoint Wellness
06.2019 - 07.2022
- Interview client and their legal guardian to compile information on social, educational, criminal, institutional, and substance use history to determine what services are required to meet their needs.
- Collaborating with multidisciplinary team to evaluate client's mental health conditions and assess client's needs.
- Coordinate discharge from facility and ensure a smooth transition of care from acute inpatient treatment to outpatient services.
- Refer patient and their family to community resources based on the client's needs.
- Explain unit policies and procedures to patients and their families.
- Report suspected child abuse/neglect when necessary.
Target Security Specialist (Assests Protection)
Target
08.2018 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Experience in crisis response, safety, and crowd management; providing support to both guests and team members.
- Skills in de-escalation as well as experience with recovering stolen merchandise to prevent shortage.
Guest Service Attendant (Front End Shift Manager)
Target
06.2013 - 08.2018
- Manage front end of store (cashiers, cart attendant, and food services), preparing break schedules and assigning specific duties.
- Greeted visitors and customers upon arrival, offer assistance and answered questions to build rapport.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Oversaw fast-paced front desk operations and guests' needs.
- Restocked and organized merchandise in front lanes.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Bachelor of Science - Behavioral Healthcare
University of South Florida
Tampa, FL05.2019
Associate of Arts -
Eastern Florida State College
07.2016
Skills
- CPR, First Aid, and AED certified
- Mental Health first aid certified
- Customer service and communication
- Leadership experience
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Timeline
Intake/Outreach Counselor
Pace Center for Girls, Hillsborough
07.2022 - 03.2025
Care Manager
Gracepoint Wellness
06.2019 - 07.2022
Target Security Specialist (Assests Protection)
Target
08.2018 - 10.2020
Guest Service Attendant (Front End Shift Manager)
Target
06.2013 - 08.2018
Associate of Arts -
Eastern Florida State College
Bachelor of Science - Behavioral Healthcare
University of South Florida
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