MARIA WAQAS
Saitama City
Summary
Service-oriented professional with an MBA and 4 years of intensive academic immersion in Japan. Expertise in multilingual communication (English TOEIC 850, Business Japanese, Urdu, Hindi). Proven track record in high-pressure client-facing roles, including regulatory compliance auditing, international trade coordination, and conflict resolution. Expert in Japanese business etiquette and professional customer support.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Quality Assurance & Compliance Inspector
Japan Islamic Trust
01.2023 - Current
- Standardization Audits: Conduct technical audits for Japanese manufacturers to ensure compliance with international certification standards.
- Non-Conformity Detection: Perform meticulous reviews of product raw materials and chemical compositions to identify ingredients that do not meet regulatory requirements.
- Technical Consultation: Act as a primary consultant for Japanese clients, explaining complex regulatory faults in Japanese and providing actionable solutions for compliance.
- Reporting: Author detailed technical audit reports and manage follow-up communications to ensure corrective actions are implemented.
Trade & Project Coordinator (Contract)
Mirha Tech Japan 株式会社
01.2022 - Current
- Client Relationship Management: Serve as the central point of contact for international B2B clients, managing all inquiries regarding product specifications and logistics.
- Supply Chain Liaison: Coordinate between Japanese logistics providers and overseas partners to ensure seamless delivery and high customer satisfaction.
- Problem Resolution: Identify and resolve shipping discrepancies and documentation errors through proactive communication with transport agencies.
Affiliate Relations Coordinator
ITSEC Pvt Ltd
- Account Management: Managed communication for 50+ affiliate partners, acting as the first line of support for service-related issues.
- Conflict Mediation: Resolved reporting discrepancies and managed partner expectations to ensure long-term business stability.
Trade & Documentation Coordinator
Faisal Engineering
- High-Volume Support: Managed daily inquiries from government bodies and private organizations with focus on speed and accuracy.
- Order Accuracy: Prepared commercial invoices and POS data for international shipments.
Product Management & Customer Support Internee
United Bank Limited
- Service Excellence: Handled front-line customer inquiries for the "Wiz" Debit Card launch, resolving user issues in person and via telephone.
- Data Integrity: Maintained and updated vital customer databases for more than 400 branches.
Education
Global Business Diploma - Business Manners, Marketing, Management Strategy, and Economics
Tokyo Business Language College
01.2020
Intensive Japanese Language Certification - undefined
An Language Japanese School
01.2018
Master of Business Administration (MBA) - undefined
Bahria University
01.2010
Skills
Customer Relations: Professional telephone protocols, in-person client greeting, and inquiry management
Certification
English: TOEIC Score 850.
Timeline
Quality Assurance & Compliance Inspector
Japan Islamic Trust
01.2023 - Current
Trade & Project Coordinator (Contract)
Mirha Tech Japan 株式会社
01.2022 - Current
Affiliate Relations Coordinator
ITSEC Pvt Ltd
Trade & Documentation Coordinator
Faisal Engineering
Product Management & Customer Support Internee
United Bank Limited
Intensive Japanese Language Certification - undefined
An Language Japanese School
Master of Business Administration (MBA) - undefined
Bahria University
Global Business Diploma - Business Manners, Marketing, Management Strategy, and Economics
Tokyo Business Language College