Mari Mineta
Jiyugaoka
Summary
Dynamic leader with a proven track record at MARUEIDO ART PROJECT Co., Ltd., excelling in operations management and team leadership. Spearheaded initiatives that surged customer satisfaction scores significantly, leveraging expert negotiation and problem resolution skills. Cultivated a culture of excellence and collaboration, driving team performance and achieving strategic goals. Customer-focused professional with successful 15-year career in art sector. Dynamic successful applying communication both in English and Japanese and negotiation ability in busy business environment.
Overview
32
32
years of professional experience
Work History
Manager
MARUEIDO ART PROJECT Co., Ltd.
03.2018 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers through account development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed senior-level personnel working in marketing and sales capacities.
Manager
SEZON ART WORKS Co., Ltd.
09.2015 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Receptionist Manager
Medical Corporation Sanshikai
04.2014 - 04.2015
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
Sales Clerk (part-time)
Fun Empire Co., Ltd.
01.2011 - 04.2014
- Maintained clean, organized sales floor to promote pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
Sales Assistant
IMA LLC.
10.1997 - 03.1999
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve cohesive and efficient gallery environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Deputy Manager
Nasu Queen's Museum
06.1995 - 09.1997
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering supportive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created and maintained strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Sales Manager
Art Systems Corp.
09.1992 - 09.1994
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Built relationships with customers and community to establish long-term business growth.
Education
No Degree - Italian
Istituto Dante Alighieri
Milan, Italy06.1992
No Degree - Art History
Sotherby's Eduactional Studies
London, UK09.1990
No Degree - English And English Literature
University of Exeter
Exeter, UK08.1989
Bachelor of Arts - American And English Literature
Ferris Women's College
Yokohama, Japan03.1988
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Sales Techniques
- Negotiation
- Customer Service
- Problem Resolution
- Team building
- Fluent English Communication
Timeline
Manager
MARUEIDO ART PROJECT Co., Ltd.
03.2018 - 07.2024
Manager
SEZON ART WORKS Co., Ltd.
09.2015 - 11.2017
Receptionist Manager
Medical Corporation Sanshikai
04.2014 - 04.2015
Sales Clerk (part-time)
Fun Empire Co., Ltd.
01.2011 - 04.2014
Sales Assistant
IMA LLC.
10.1997 - 03.1999
Deputy Manager
Nasu Queen's Museum
06.1995 - 09.1997
Sales Manager
Art Systems Corp.
09.1992 - 09.1994
No Degree - Italian
Istituto Dante Alighieri
No Degree - Art History
Sotherby's Eduactional Studies
No Degree - English And English Literature
University of Exeter
Bachelor of Arts - American And English Literature
Ferris Women's College
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