Unity
Marcelo Farias da Costa Escrobot
ICT Consultant
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Cybersecurity and Compliance assurance and offering skills in DevOps Principles and Software Engineering. Fluent in English, Spanish and Portuguese and currently studying Japanese. Accustomed to working with cross-cultural, global teams.
Overview
8
8
years of professional experience
6
6
Languages
Work History
ICT Consultant/Software Engineer
Algar Tech (Ericsson project)
01.2022 - 03.2024
- Directed application management, ensuring ISO 27001 compliance and creating vital documents like Operational Descriptions and Risk Summaries.
- Conducted annual Vulnerability Assessments, proactively mitigating compliance risks and enhancing system resilience.
- Implemented robust DevSecOps practices in Azure-hosted applications, elevating security standards and operational efficiency.
- Provided essential support for third-party teams, ensuring compliance with company policies and ISO 27001 standards.
- Contributed significantly to CI/CD initiatives, driving secure automation and streamlined application change processes.
- Played a pivotal role in Change Management, ensuring adherence to correct processes and maintaining operational integrity.
- Demonstrated expertise in implementing functionalities aligned with internal security processes, fostering collaboration across teams.
- Managed financial aspects and proposed optimization strategies, resulting in cost savings and streamlined resource allocation.
- Led migration efforts, collaborating to evaluate on-premises and cloud solutions for optimized application architecture.
Cybersecurity Subject Matter Expert
Algar Tech (Abbott Laboratories Project)
01.2021 - 01.2022
- Guided global teams on new policy controls, specializing in Data Protection Controls registered in English (ITSM).
- Demonstrated rapid learning and excellence in customer service, acquiring exceptional knowledge and ensuring outstanding support for teams globally.
- Spearheaded the implementation of new controls, collaborating with management to ensure effective compliance and future readiness.
- Conducted audits on ITSM-registered support tickets, ensuring high-quality service delivery and fostering strong contractor-provider relationships.
- Produced comprehensive reports for quality assurance, providing valuable insights and enhancing support services across the organization.
Support Analyst (LATAM)
Wipro Technologies (Abbott Laboratories Project)
01.2018 - 01.2021
- Excelled as a Support Analyst for the LATAM region, adeptly providing multilingual support in Portuguese and Spanish, while handling English ITSM-reported calls and emails. Demonstrated exceptional knowledge acquisition and quick learning, resolving software application issues and access challenges with precision, while maintaining superior customer service standards.
- Served as the focal point as an Event Coordinator, overseeing security procedure approvals and managing escalation situations. Skillfully delegated activities and conducted training sessions, showcasing improved communication and presentation skills, and contributing to team development.
- Successfully fulfilled the role of Shift Lead, managing high-level interactions with Abbott managers and effectively addressing complex escalation scenarios. Acknowledged for exceptional support and proven ability to handle urgent situations with poise and effectiveness.
Local Support Technician
Mondelez International (GMUD Project)
01.2016 - 06.2016
- Led the recovery and restoration efforts as a Local Support Technician, successfully recovering and formatting all company hardware affected by a ransomware attack. Restored system integrity and ensured minimal disruption to operations.
- Guided users through the recovery process during a large-scale PC refresh, maintaining uninterrupted support and ensuring an optimal customer experience throughout the transition period.
- Provided essential support to the local team, addressing hardware issues and resolving access problems to software applications, contributing to seamless operations and user satisfaction.
- Meticulously performed manual configuration and testing for each new device, playing a key role in the successful implementation of new technologies and systems.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
Education
MBA - Software Engineering
04.2001 -
MBA - Cybersecurity
04.2001 -
Bachelor's Degree - Game Development
04.2001 -
Language School - Japanese
04.2001 -
Skills
DevOps principles
Software Development Lifecycle
ITSM
SQL
Linux
AWS
Azure
JavaScript
Analytical Thinking
Research
Teamwork and Collaboration
Troubleshooting
Certifications
- Profession: Game Designer and Unreal Developer
- AWS Certified Cloud Practitioner
- SQL do Zero
- SAP-SD
- SAP ABAP Optimized Academy
- SAP Professional 4.0
- The Secrets of Body Language
Software
Unreal
Visual Studio
ITSM (Remedy)
Citrix
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICT Consultant/Software Engineer - Algar Tech (Ericsson project)
01.2022 - 03.2024
Cybersecurity Subject Matter Expert - Algar Tech (Abbott Laboratories Project)
01.2021 - 01.2022
Support Analyst (LATAM) - Wipro Technologies (Abbott Laboratories Project)
01.2018 - 01.2021
Local Support Technician - Mondelez International (GMUD Project)
01.2016 - 06.2016
Universidade Uninter - MBA, Software Engineering
04.2001 -
Universidade Uninter - MBA, Cybersecurity
04.2001 -
Universidade Positivo - Bachelor's Degree, Game Development
04.2001 -
Intercultural Institute of Japan - Language School, Japanese
04.2001 -